Senior Systems Analyst

Summary

Join Feedzai's Operations Team as a Systems Analyst to oversee the management of Salesforce and other internal corporate applications. You will be responsible for Salesforce administration and configuration, managing and supporting critical corporate applications, and participating in the procurement and integration of new tools. Daily tasks include Salesforce management, corporate application management, system integration, user support and training, documentation and reporting, and continuous improvement. The ideal candidate possesses an MSc in a quantitative discipline and proven experience in administering and managing Salesforce and other corporate applications. Knowledge of sales and marketing processes in SaaS companies and strong system integration skills are essential. The role offers a chance to contribute to a fast-paced environment and make a significant impact on the company's operational efficiency.

Requirements

• MSc in a quantitative discipline (e.g., Engineering, Computer Science, Mathematics)
• Proven experience in administering and managing Salesforce and other corporate applications within a fast-paced operational environment
• Knowledge of sales and marketing processes in SaaS companies
• Strong understanding of system integration processes and best practices, coupled with the ability to troubleshoot technical issues

Responsibilities

• Oversee the administration, configuration, and maintenance of the Salesforce platform, ensuring its optimal performance and alignment with business objectives
• Manage various internal corporate applications, ensuring their reliability, security, and continuous functionality in line with business requirements
• Facilitate the integration of new applications with existing systems, ensuring smooth data flow and interoperability across platforms
• Provide technical support to users, addressing any system-related issues and offering guidance and training to ensure effective utilization of applications
• Maintain comprehensive documentation of system configurations, processes, and issues, and generate regular reports on system performance and usage metrics
• Identify opportunities for process and system enhancements, recommending and implementing solutions to improve overall operational efficiency and effectiveness