Senior Technical Accelerator Consultant

Summary

Join ServiceNow's new Amsterdam team as a Senior Technical Accelerator Consultant and help customers unlock business value by accelerating their adoption of ServiceNow products. As a ServiceNow subject matter expert, you will deliver technical accelerators, prepare client-facing deliverables, identify process improvements, and mentor junior team members. You will guide the development of new offerings, engage with customer requests, demonstrate the product, and understand business and technical problems. The role requires strong ServiceNow development experience and expertise in integrating AI into work processes. You will also develop strong working relationships with other teams and drive continuous improvements in implementation methodology.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• ServiceNow skills & previous experience in different ServiceNow modules are required for this role
• Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments
• Knowledge of technical components such as LDAP, SAML/SSO and integrations that make use of these technologies
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment
• Experience working with Agile methodologies
• Excellent communication and presentation skills
• Excellent interpersonal skills, customer-centric attitude and experience working with cross-functional teams and multi-level stakeholders
• Prepared to study for, obtain and maintain ServiceNow certifications

Responsibilities

• Be a core part of a new team we are building in Amsterdam
• The role of the  Senior Technical Accelerator Consultant  is part of ServiceNow Impact, our newest product
• ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value
• As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased through delivering our technical accelerators
• You will act as the ServiceNow subject matter expert and bring ServiceNow best practices, innovations, and capabilities to help customers achieve their goals
• Present and deliver one or more offerings from our portfolio of technical accelerators to complex, large enterprise customers remotely
• Prepare all client-facing and internal deliverables that are technology-related
• Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members
• Guide development of new offerings for our technical accelerator portfolio
• Engage with customers’ requests in Impact including scoping of the level of effort, fulfilling business requirements, and resolving customer escalations
• Demonstrate the product, both standard and tailored to customer needs
• Responsible for understanding business and technical problems addressed by the Customer Success Program evolving products and business needs (security, upgrades, etc.)
• Develop and maintain strong working relationships with other teams
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
• Mentor resources and peer review development work

Preferred Qualifications

Ideally,experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence and Performance Analytics products