Senior Technical Account Manager

Summary

Join Affirm as a Senior Technical Account Manager (TAM) and support the technical needs of enterprise merchants post-sale. You will represent Affirm’s engineering team and technologies to large strategic merchant partnerships, driving and executing technical and business strategy. Responsibilities include building trust with technical counterparts, providing technical guidance and solutions, demonstrating technical expertise, maintaining the overall technical health of integrations, and proactively monitoring metrics. You will troubleshoot issues, propose solutions, and engage cross-functional partners. This role requires 4+ years of experience in a customer-facing engineering role, the ability to read code, familiarity with integrating UX elements, and excellent communication and project management skills. Affirm offers competitive benefits, including 100% subsidized medical coverage, flexible spending wallets, and competitive time off.

Requirements

• 4+ years experience in a Solutions Engineering, Partner Engineering, Sales Engineering, Technical Account Management, Solutions Architecture, or any other customer-facing engineering role
• Ability to read code in at least one major programming language
• Familiarity with the following concepts: integrating UX elements w/ backend services, frameworks, and 3rd party developer APIs
• Excellent verbal and written communication skills, strong project management skills, capable of influencing internal and external stakeholders to stay on schedule
• Passion and drive to change consumer banking for the better

Responsibilities

• Build the trust of your technical counterparts, both internally and externally, while also fostering long term relationships with our Enterprise merchants
• Project Manage and provide world class technical guidance and solutions for expansion initiatives, promotions, etc; utilize and build on implementation guides, best practice playbooks, and UAT certification plans
• Consistently demonstrate your technical expertise and knowledge of Affirm’s product suite to increase scope and product adoption
• Provide support in maintaining the overall technical health of enterprise merchants’ integrations, including escalation and incident management
• Develop and maintain a full understanding of the technical integration between Affirm and our enterprise merchants
• Proactively monitor metrics to ensure the health of the integrations and quickly identify technical issues
• Troubleshoot the root cause of issues and propose d solutions, engaging your cross-functional partners as needed

Preferred Qualifications

Experience implementing or customizing in-store point of sale systems, e-commerce platforms, payment gateways

Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount