Senior Technical Account Manager

Summary

Join Amperity as a Technical Account Manager and help our customers maximize the value of our AI-powered Customer Data Cloud platform. You will cultivate relationships with both internal and external teams, developing and executing data-driven strategies. This role requires a blend of technical expertise, strategic thinking, and exceptional communication skills. You will act as a trusted advisor, guiding customers on best practices and ensuring seamless platform implementation and adoption. You will also collaborate with various teams to deliver a cohesive customer experience and contribute to product improvement through feedback and enhancement requests. The position offers a hybrid work model with flexibility and a competitive compensation and benefits package.

Requirements

• 8+ years of experience in a client-facing role, such as technical consulting, solution delivery, professional services, or similar in a Martech environment
• 8+ years of experience with relational databases, SQL scripts, and dealing with large datasets is a requirement
• Proven ability to bridge the gap between technology and marketing/business stakeholders, delivering solutions that meet the needs of both groups, including data modeling and solution development, while simplifying complex data concepts for actionable insights
• Excellent organizational skills and ability to multi-task across multiple streams of work
• Proactive, resilient, and resourceful when solving complex problems
• Excellent communication, listening, presentation, and writing skills
• Ability to work well with others in a high-pressure environment
• Experience with managing stakeholders across various levels and functions
• Advanced in SQL. Ability to construct repeatable SQL queries
• Strong data analysis skills. Ability to dig into customer data and extract insights for stakeholders
• Adaptable - you collaborate on design, architecture, and strategy, while not afraid to get into the technical details when needed to drive quality deliverables
• Gritty - you are able to pick yourself up, dust yourself off, and keep driving towards your vision

Responsibilities

• Act as a trusted platform advisor, responsible for guiding customers in maximizing our solution, focusing on product and business domain best practices, driving Amperity best practices, and sharing knowledge throughout the customer organization
• Understand your customers from a practitioner’s perspective - what does their day look like, what systems and technologies do they use, what are their pain points, and how can Amperity’s solution drive the most meaningful results
• Serve as a primary technical point of contact to consult, solution, and execute a comprehensive range of platform management tasks in support of customer use cases and value roadmap, which includes data ingestion, SQL table updates, query and segment creation, and campaign configuration
• Collaborate with customers’ technology/IT teams to ensure seamless integration with existing systems and workflows
• Educate technical users to support them in their own operation of the platform through training and demonstrations
• Understand your customers from business and strategic perspectives. Know their business and industry and develop an understanding of Amperity’s value proposition within this context across our client base
• Partner with marketing teams to demonstrate how Amperity can drive personalized campaigns, audience segmentation, and data-driven decision-making
• Be informed on current product capabilities and the product roadmap, ensuring the ongoing delivery of new features that add value to your customers. Additionally, liaise with customers to gather product enhancement requests and feedback, contributing to the continuous improvement and evolution of the product
• Responsible for addressing immediate customer needs, which may include data investigation and workflow management through the platform i.e. root cause analysis
• Ensure appropriate responses and timeliness of resolutions on escalations through coordination with Support, Product, Engineering, & Client Services Management

Preferred Qualifications

• Knowledge of Marketing Technology stack - a distinct plus
• Understanding of Change Management processes and methodologies - a distinct plus

Benefits

• 100% employee healthcare coverage
• Transportation subsidies
• A comfortable work environment with plenty of snacks
• Other employee experience perks like events and activities, both in-person and remote
• Self-managed PTO
• The flexibility to do your best work in the way that works for you
• Base Salary: $132,000 - $165,000
• Cash Incentives: Cash incentives are also available
• Stock Options: The opportunity for ownership is an exciting part of Amperity’s total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position