Senior Technical Account Manager

Summary

Join Axonius as a Senior Technical Account Manager and become the primary point of contact for our customers, guiding them in maximizing product usage and discovering new applications. You will cultivate strong customer relationships, proactively identify additional use cases, and collaborate with support and engineering teams. Responsibilities include training customers, demonstrating new features, conducting regular meetings, and managing escalations. This remote East Coast position requires at least four years of customer-facing experience in software/technology, a strong understanding of internet protocols and data formats, and excellent communication skills. Axonius offers a competitive salary, stock options, attractive benefits, and an annual bonus.

Requirements

• At least 4 years industry experience in a customer facing role within software and/or technology
• Strong understanding of how Internet protocols work (HTTP/HTTPS, SMTP, SSH, SMB, FTP, Telnet, LDAP/LDAPS etc.)
• Basic understanding of data formats and structures (JSON, CSV, SQL/NoSQL, etc.)
• Knowledge of networking topology, network configuration and components (firewalls, routers, etc.), endpoint security technologies (AV, EDR, malware detection etc.), cloud security principles, and vulnerability management
• Strong verbal and written communication skills
• Capable of presenting technical information to technical and non-technical audiences
• Self driven problem solver who thrives in a fast paced environment
• Provide a customer focused approach and a strong sense of ownership over customer results
• Basic understanding of Python
• Demonstrate critical thinking skills

Responsibilities

• Train customers on how to use the product
• Confidently demonstrate all new features as they are added
• Build customer relationships and ensure the relationships remain a positive experience
• Proactively engage with customers to find additional use cases for their environment
• Conduct regular meetings and QBRs with both the technical and executive customer teams
• Work with customers and the product team on feature requests and ensure their expectations are met in a timely manner
• Triage escalations of tickets from the customer support team and engage the appropriate resources to expedite a resolution for the customer

Preferred Qualifications

• Experience building and delivering a technical partner enablement program
• Familiarity with API’s and their practical application in a real world environment
• Intermediate knowledge of coding in Python, Bash, Batch, and/or Powershell
• Understanding of data sets and how to effectively extract useful information

Benefits

• Stock options
• Attractive benefits
• Annual bonus