Senior Technical Account Manager

Summary

Join our innovative, fully remote technology company as a Senior Technical Account Manager! You will manage and mentor internal customer success teams, drive department-level goals, and connect with major clients. This role involves driving sales, providing technical support, and ensuring exceptional customer service. You will lead sales team efforts and contribute to the future of our Sales and Customer Success team. The ideal candidate possesses strong technical and sales skills, experience managing teams, and a passion for customer success. We offer a long-term, fully remote position with a comprehensive benefit package.

Requirements

• English Level - C1 Fluency required
• Minimum 3+ years of experience in a similar role. Preferably in a startup environment, in a SaaS company
• Experience in managing a team
• Proficiency in communicating complex technical concepts clearly, concisely, and customer-friendly
• Ability to represent the company and speak in detail as a product expert via phone or email with prospects
• Understanding of proxy technologies (e.g., IP rotation, residential vs. datacenter proxies) or web scraping workflows, including handling anti-bot measures and optimizing data extraction processes
• Skill in writing, composing, and conveying complex concepts, technical information, and deep product knowledge
• Ability to effectively multitask while maintaining high work quality and organized data records
• Experience in testing different scenarios and working with diverse tools and systems (CRM, billing systems, support tools)

Responsibilities

• Serve as the primary point of contact for top enterprise-level customers
• Sell the organization's products and services to new and existing customers, providing in-depth technical information
• Nurture sales leads and maintain the sales pipeline
• Mentor the sales and customer success team and lead sales-related efforts
• Provide feedback for team members to assist in their growth
• Assist the director with the implementation of department-level goals and objectives
• Diagnose and resolve technical issues to ensure smooth and efficient client support
• Provide expert guidance on proxy and scraping solutions, helping clients overcome technical challenges
• Manage a portfolio of top enterprise-level customers and be responsible for their contracts and business renewals
• Analyze customer challenges independently and develop innovative, practical solutions
• Collaborate with the technical team by reporting customer issues, fostering improvements, and contributing to product development
• Implement process improvements to enhance efficiency and streamline sales workflows
• Report on top customers and understand the general health of the customer base

Benefits

• Long-term and full-time remote contractor position
• Collaboration with a company with nine years of consistent growth and financial stability
• Highly talented and experienced global team from all around the world
• Benefit package