Senior Technical Account Manager

Summary

Join Entersekt as a Senior Technical Account Manager and become a trusted advisor for our strategic enterprise accounts. You will lead cross-functional teams to deliver tailored solutions, manage the technical aspects of client relationships, and ensure successful implementation and long-term success of Entersekt solutions. This high-impact role requires a blend of technical expertise, leadership, and strategic thinking. You will coordinate technical activities throughout the client lifecycle, translate complex technical concepts into business-friendly language, and manage change to ensure client readiness for new solutions. You will also mentor junior team members and contribute to the development of best practices. This is a strategic role requiring a customer-centric mindset and the ability to drive results across multiple stakeholders.

Requirements

• 7+ years of experience in implementing B2B SaaS solutions in a technical account management, solutions engineering, or integration consulting role
• 5+ years of experience in financial services or fintech, ideally in authentication or payments
• Proven track record leading large-scale projects and programs through the full lifecycle
• Strong client-facing experience with enterprise customers, including C-level engagement
• Excellent troubleshooting, documentation, and communication skills
• Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment
• Fluent in English with excellent written and verbal communication

Responsibilities

• Serve as the technical lead and trusted advisor for strategic enterprise accounts
• Coordinate all technical activities across the client lifecycle — from onboarding and implementation to ongoing support and expansion
• Lead cross-functional project teams to deliver tailored solutions that meet client objectives
• Monitor client health and proactively identify opportunities for optimization, upsell, or risk mitigation in partnership with Key Account Managers and Customer Success Managers
• Translate complex technical concepts into clear, actionable insights for business stakeholders
• Manage change and ensure client readiness for new solution rollouts
• Advocate for client needs internally and contribute to product and process improvements
• Deliver regular updates and technical roadmaps tailored to client goals as part of the regular Monthly and Quarterly Business Review cycle
• Mentor junior team members and contribute to the development of best practices

Preferred Qualifications

• Experience designing and improving project management methodologies is a plus
• BSc in Computer Science, Engineering, or a related technical/numerate discipline (or equivalent experience)
• Project Management certification (e.g., PMP, PRINCE2)
• Familiarity with authentication, payments, or digital identity technologies

Benefits

• Flexible hours
• Remote work
• Plenty of growth opportunities