Senior Technical Account Manager

Summary

Join Expel as a security consultant leveraging your extensive experience in bolstering organizational security programs. This role demands active listening, insightful questioning, and creative solution development to address customer challenges. You will need a deep understanding of security technologies and operations, along with experience in risk assessment frameworks. Expel offers a competitive salary, unlimited PTO, flexible work location, parental leave, and excellent health benefits. The ideal candidate possesses a consultative approach, a desire to delight customers, and a strong understanding of security technologies and challenges. You will be responsible for ensuring customer understanding of Expel's value, positioning customers as heroes, and advocating for customer needs internally.

Requirements

• A consultative approach you’ve honed for years that starts with active listening
• An unyielding desire to delight customers and inspire change
• Knowledge of security technologies (endpoint, cloud, network, SIEM) and how they can be used to disrupt attackers and enable defenders
• A deep understanding of the challenges affecting security programs today, and experience guiding customers through those challenges
• Hands on security experience as a consultant/advisor, analyst, or sysadmin
• Experience with frameworks like NIST CSF, FAIR, CSA CCM to assess risk
• Flexibility and an openness to change and new challenges because, hey, startup life

Responsibilities

• Ensure customers understand how indispensable we really are to their security program
• Listen patiently and ask insightful questions to help us understand how we can help our customers achieve their security goals
• Position customers up as heroes to their businesses by contextualizing the value we’ve delivered into a cogent narrative
• Take into account the different levels of technical understanding within a customer and market dynamics across and adjust appropriately so your stories land
• Advocate as the voice of the customer internally with examples, data, and patterns, while building strong internal relationships
• Be operationally diligent as we consistently meet every expectation we set, on time

Benefits

• Unlimited PTO (which we model and encourage)
• Work location flexibility
• Up to 24 weeks of parental leave
• Really excellent health benefits
• Bonus eligibility
• Equity