Senior Technical Account Manager

Summary

Join Expel as a security consultant, leveraging your extensive experience in bolstering organizational security programs. This role demands a consultative approach, focusing on deeply understanding customer needs and crafting tailored solutions. You will be responsible for ensuring customer satisfaction, advocating their needs internally, and positioning them as successful users of Expel's platform. The position requires a strong background in security technologies and operations, along with experience in risk assessment frameworks. Expel offers a competitive salary, unlimited PTO, flexible work location, generous parental leave, and excellent health benefits. The ideal candidate possesses a deep understanding of security operations and a proven ability to build strong relationships with clients.

Requirements

• A consultative approach you’ve honed for years that starts with active listening
• An unyielding desire to delight customers and inspire change
• Knowledge of security technologies (endpoint, cloud, network, SIEM) and how they can be used to disrupt attackers and enable defenders
• A deep understanding of the challenges affecting security programs today, and experience guiding customers through those challenges
• Hands on security experience as a consultant/advisor, analyst, or sysadmin
• Experience with frameworks like NIST CSF, FAIR, CSA CCM to assess risk
• Flexibility and an openness to change and new challenges because, hey, startup life

Responsibilities

• Ensure customers understand how indispensable we really are to their security program
• Listen patiently and ask insightful questions to help us understand how we can help our customers achieve their security goals
• Position customers up as heroes to their businesses by contextualizing the value we’ve delivered into a cogent narrative
• Take into account the different levels of technical understanding within a customer and market dynamics across and adjust appropriately so your stories land
• Advocate as the voice of the customer internally with examples, data, and patterns, while building strong internal relationships
• Be operationally diligent as we consistently meet every expectation we set, on time

Preferred Qualifications

Extensive background in security technology and a deep understanding of security operations

Benefits

• Pay range: $134,700 - $195,300 + bonus eligibility and equity
• Unlimited PTO
• Work location flexibility
• Up to 24 weeks of parental leave
• Really excellent health benefits