Senior Technical Account Manager

Summary

Join Glia as a Technical Account Manager and play a key role in ensuring client success. Collaborate with Customer Success Managers and Solutions Architects, serving as the primary technical resource for your clients. Drive platform utilization and technical optimization while building strong relationships with customer IT teams and internal stakeholders. This role involves complex troubleshooting, proactive technical guidance, and system optimization. You will work with a focused portfolio of 4-7 strategic accounts, enabling deep technical partnerships and comprehensive customer engagement. This is an exceptional opportunity to make a significant impact in a high-growth environment.

Requirements

• 5+ years of experience in technical consulting, technical account management, solutions architecture, or another similar client-facing technical role
• Strong understanding of software and front-end development concepts
• Proven problem-solving skills with the ability to prioritize tasks effectively
• Excellent communication skills, both verbal and written
• Ability to articulate technical concepts to non-technical executive audiences
• Bachelor’s degree in a relevant field

Responsibilities

• Drive platform adoption and growth through Account Team collaboration
• Build strategic relationships with customer IT teams and internal stakeholders
• Gather feedback and contribute to product improvement initiatives
• Lead complex troubleshooting and provide proactive technical guidance
• Monitor and maintain system integrations and security configurations
• Implement risk monitoring systems and resolve technical issues
• Design and implement efficient configuration and routing strategies
• Analyze performance metrics to improve productivity and efficiency
• Identify and enable technical expansion within the customer's roadmap

Preferred Qualifications

Expertise in Contact Center as a Service (CCaaS) solutions and SIP

Benefits

• Competitive salary and stock options
• Professional development support (trainings, courses, conferences, books, etc)
• Access to all the latest tools and equipment you’ll need
• Sports compensation, reimbursement for therapy, counseling sessions
• Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)