Senior Technical Account Manager

Summary

Join HiveMQ's Customer Success team as a key player in ensuring top-tier service for our clients. Maintain strong client relationships, address technical needs, and identify opportunities for growth. You will increase customer trust and success with the HiveMQ platform, proactively assist with challenges, act as a technical liaison, and represent the customer's voice internally. Collaborate with the technical support team to improve documentation and knowledge base. This role requires a bachelor's degree or equivalent experience, proven success supporting enterprise accounts, and experience in customer communication, project management, and distributed systems.

Requirements

• Bachelor’s degree in a related technical field or equivalent practical experience
• Supported enterprise level accounts on their technical success journey successfully
• Experience in direct customer communication, interfacing with executive stakeholders, driving technical implementation or transformation programs
• Experience managing high impact cross functional projects
• Experience in distributed systems with messaging or database technology
• Experience in designing architecture and proofs of concept
• Excellent communication and writing skills in English
• Familiarity with modern cloud architectures

Responsibilities

• Increase our customers' trust in and success with the HiveMQ Platform
• Proactively help customers with current and future challenges by demonstrating how various products and services can be best utilized
• Act as the technical liaison to our customers, check-in regularly and provide architectural support, support them in building technical proofs of concept and showcase new products
• Internally representing the customer’s voice towards the HiveMQ Product Management to ensure our products continue to provide the best possible value for our customers
• Work in close collaboration with the HiveMQ technical support team to guarantee that our documentation and knowledge base constantly improves, keeping our ease of use promise