Technical Account Manager

Summary

Join Lucidworks as a Senior Technical Account Manager (STAM) and guide our largest clients to success. You will be the primary technical contact, deeply engaging with clients to understand their needs and leverage Lucidworks products to drive business value. This role requires strong technical expertise, client-facing skills, and collaboration across teams. You will perform technical assessments, analyze business needs, and resolve client issues efficiently. As a key member of the Client Excellence team, you will mentor others and advocate for clients within Lucidworks. The ideal candidate possesses extensive client-facing experience and a wide range of technical skills.

Requirements

• 8 years of related experience with a Bachelor’s degree, preferably in information systems/computer science or related field; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience
• 5 years of full-time industry experience with strong coding abilities in one or more following languages: Java, Scala, Python, and Javascript
• 5+ years customer-facing experience in a consultative role for enterprise distributed applications, cloud service, or similar, ideally as a technical lead
• Proven ability to manage and maintain key client accounts, with a track record of success
• Thorough understanding of search, search technologies and how it is leveraged across multiple industries
• Strong knowledge of data structures, algorithms, enterprise systems, and asynchronous architectures
• Experience in cloud technologies, preferably with Kubernetes-based cloud deployment solutions
• Familiarity with databases, data analysis, ETL concepts, and SQL
• Strong technical, analytical, and problem-solving skills
• Exceptional verbal, written communication skills
• Experience presenting to both large and small audiences of various technical levels and expertise
• Confidence navigating across different industries and use cases while being adaptable and flexible
• Acceptable background check
• Must be authorized to work in the United States full-time for any employer

Responsibilities

• Help clients achieve their business goals and objectives by providing timely, proactive recommendations that will benefit clients’ ongoing usage of Lucidworks products and services
• Perform technical assessments to gain a deep understanding of customer’s environments and their current implementation of Lucidworks products
• Analyze business needs and translate them into technical features/use cases to address client’s requirements
• Work directly with Lucidworks engineers, professional services, client success, and technical support to ensure that client issues are resolved as expediently as possible
• Effectively communicate technical issues in a clear and concise manner
• Attain Trusted Advisor status with both key business and technical decision-makers
• Manage competing requests across simultaneous client engagements
• Become a key partner to the Client Success practice, providing technical knowledge and expertise, and work within the account team towards a common goal
• Mentor and provide guidance to those on the Technical Success team, assisting in their professional development and growth
• Collaborate with the Technical Success team to align strategies and best practices
• Advocate for your clients across internal Lucidworks teams. Drive innovation, roadmap influence, standard methodologies, and process improvement back into the Lucidworks ecosystem

Preferred Qualifications

• Strong Java JVM software debugging skills is a bonus
• ECommerce industry experience is a plus
• Experience creating white-papers and other written deliverables
• Experience with related open source technologies such as Solr, Lucene, Kubernetes, etc
• Willingness to travel to client locations as necessary, as conditions permit

Benefits

• Discretionary variable bonus
• Top-notch medical, dental and vision coverage
• Equity
• A variety of voluntary benefits
• Generous PTO policy
• Various leave policies
• Many other region-specific benefits