Technical Account Manager

Summary

Join Gurobi Optimization as a Technical Account Manager (TAM) and guide customers in integrating mathematical optimization technology into their software solutions. Leverage your technical expertise to advise on implementation decisions and system architecture, ensuring efficient technology utilization and maximizing business value. Collaborate with various teams, including Account Managers, Experts Advisory, and Support, to provide coaching, workshops, and training. This role requires strong communication skills, an analytical mindset, and a dedication to continuous learning. As a new TAM, you'll receive six months of extensive technical training and mentoring. The position offers a remote work environment with travel as needed.

Requirements

• Minimum 3-5 years of professional experience, including 3 years in optimization systems and data science
• A Master's degree in computer science, engineering, mathematics, or equivalent work experience
• Proficiency in both written and spoken English
• Proficiency in at least 2 Gurobi API Languages (C, C++, Java, Python, C#, VB.NET)
• Basic knowledge of networking, web technologies, and engineering concepts
• Competency in using macOS and Microsoft 365
• Willingness and ability to quickly learn and utilize Salesforce as needed
• Demonstrates a strong problem-solving attitude and meticulous attention to detail
• Possesses a high level of emotional intelligence, particularly in self-awareness, empathy, and self-motivation
• Exhibits a robust mindset characterized by curiosity and a strong desire to learn continuously
• Capable of effectively bridging the gap between technical roles and business executives
• Comfortable collaborating cross-functionally with international teams
• Finds satisfaction in operating from a home office within a remote work environment
• Adaptable and willing to travel as needed based on the specified travel expectations
• Able to participate in meetings scheduled across global time zones within reasonable expectations
• Motivated and ambitious, dedicated to achieving assigned Objective Key Results (OKRs)
• Committed to upholding the company's policies and procedures

Responsibilities

• Actively engage in calls and meetings with potential customers
• Collaborate and oversee technical discussions in ongoing business opportunities
• Provide in-depth architecture and sizing recommendations
• Offer coaching and presentations in customized workshops, webinars, and hands-on training sessions
• Assist prospective customers in constructing a compelling business case
• Create materials to showcase product functionality and performance
• Take the lead in internal initiatives to improve our processes, systems, and tools
• Leverage your technical expertise as a subject matter expert within the team
• Act as a dedicated team player within our global group, emphasizing mutual support and knowledge sharing as key priorities

Preferred Qualifications

Additional languages are considered a plus

Benefits

• As a new Technical Account Manager at Gurobi, you will receive 6 months of extensive technical training and peer mentoring from our dedicated team
• Finds satisfaction in operating from a home office within a remote work environment