Senior Technical Account Manager

Summary

Join Saviynt as a Sr. Technical Account Manager in Germany! You will provide high-level technical support and account management to project teams and customers. Responsibilities include overseeing solution implementation, managing technical aspects of delivery, and ensuring smooth project launches. You will also handle pre-sales activities, produce service implementation documents, and manage customer relationships. This role requires strong technical skills and experience in Identity Governance and Administration. Saviynt offers a dynamic and rewarding work environment with growth opportunities.

Requirements

• A minimum of 5+ years of of relevant experience in Identity Governance and Administration and/or Identity and Access Management domain
• A minimum of 5+ in experience leading scoping, planning and delivery of projects and strong track record of delivering successful solution outcomes for clients
• Experience interfacing and communicating with clients and partners
• Experience in managing multiple projects
• Experience with project planning, resource management, scope, schedule and status, documentation
• Complete security & privacy literacy and awareness training during onboarding and annually thereafter
• Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): Data Classification, Retention & Handling Policy, Incident Response Policy/Procedures, Business Continuity/Disaster Recovery Policy/Procedures, Mobile Device Policy, Account Management Policy, Access Control Policy, Personnel Security Policy, Privacy Policy

Responsibilities

• Provide technical support for customers to support pre-sales and post-sales processes
• Assist in Pre-Sales activity helping analyzing prospects’ business and technical requirements and developing service propositions that meet those needs (RFP, Professional Services estimates, Project Plans, ROM's, SOW’s)
• Owns all technical aspects of the solution and delivery of that solution (Execution of the SOW) communicating with customers and internal teams to explain products and implementation schedules
• Produce Service implementation Scoping and ROM documents as well as Service implementation Contracts/SOW's for Saviynt solutions
• Produce Service implementation estimates and plans to support implementation of Saviynt solutions
• Oversee the successful delivery of Professional Services and respond to technical concerns and problems, ensuring smooth implementation and launch
• Acts as Primary Point of escalation for project related issues - works with CPS, Engineering and Product Mgmt
• Ensures successful delivery of projects, attending weekly Progress meetings with Customer/Partner, Document technical requirements, schedules and customer interactions
• Hold regular review meetings with customers to discuss any issues or problems and provide reports to the other members of the account team
• Monitor support requests to identify any recurring issues and may recommend changes to products
• Analyse customers’ support requirements and identify areas where the Saviynt can offer improved service or reduce support costs
• Managing the ongoing support of customers to ensure that they continue to make effective use of Saviynt products
• Arrange and support training for customers’ users
• Demonstrate products to customers and explain how the proposed product or solution meets customers’ needs
• Identify the services and support customers to make effective and productive use of Saviynt products
• Communicating the Saviynt vision and product roadmap
• Managing up-sell and cross-sell opportunities
• Driving expansion opportunities
• Assists with Services Resourcing and Forecasting at a Regional level
• Manage and approve Time sheets and support invoicing activities
• Coordinates with CSM

Preferred Qualifications

Familiarity with the following technologies a plus: web technologies: XML, SPML/SOAP, Web and Application Servers, HTML Databases (Oracle, Sybase, MSSQL, MySQL) Directories (LDAP, AD) enterprise HR systems (SAP, PeopleSoft) programming languages such as Java, .NET or C++ identity management provisioning systems (Sun, Oracle, IBM, Novell) Security software or internal IT audit experience

Benefits

Tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment