Senior Technical Account Manager

Summary

Join SentinelOne, a leading cybersecurity company, as a field engineer responsible for managing large-scale client relationships and driving continued value growth. You will lead complex implementation projects, deliver technical account management services, and work closely with various teams to advocate for customer needs. This role requires strong application and endpoint security experience, excellent communication skills, and at least 3 years of experience in field engineering. SentinelOne offers a competitive salary, comprehensive benefits, and a collaborative work environment. The position involves handling government entities within SentinelOne's FedRAMP infrastructure and requires experience working with enterprise customers. This role is crucial for ensuring client satisfaction and contributing to the company's continued success.

Requirements

• At least 3 years experience in field engineering: Senior support engineer (tier 3-4)/Technical Account Manager/Pre-Sales
• Strong application and/or Endpoint security background
• Experience working with Enterprise customers
• Excellent customer-oriented individual, a problem solver
• Professional and articulate with excellent written communication skills
• Training delivery experience

Responsibilities

• Own overall relationship with assigned large-scale clients while creating the platform for continuing value growth and re-purchase loyalty toward SentinelOne solution
• Lead complex implementation and onboarding projects for S1 products and services
• Deliver professional and technical account management services following the best practices and established procedures through proactive communication, strategic advisory, technical project management, service reviews, escalation management, training, and more
• Work independently to evaluate a customer’s environment and architecture to deliver the appropriate design and integration solution while maintaining a high satisfaction rate. This includes, but is not limited to evaluating customers' business needs, infrastructure, security, and compliance requirements
• Work closely with Product, Engineering, Support teams as well as Upper Management, and Sales to advocate customer needs, resolve technical & business issues, defining feature requests, identifying growth opportunities, and collecting customers’ feedback
• Work to identify and/or develop upsell opportunities
• Maintain an in-depth understanding of company technology, products, and services
• Contribute to our knowledge base by creating best practices guides and video tutorials
• Handle government entities within SentinelOne FedRamp infrastructure

Preferred Qualifications

• Experience with host base (endpoint agent) security solutions
• Multi OS support experience: Windows, Mac & Linux (mobile platforms - an advantage)
• MongoDB experience
• Any previous DB (queries and basic programming)
• Previous scripting experience. At minimum a working knowledge of Python, PHP, and Unix shell scripts

Benefits

• Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
• Unlimited PTO
• Industry leading gender-neutral parental leave
• Paid Company Holidays
• Paid Sick Time
• Employee stock purchase program
• Disability and life insurance
• Employee assistance program
• Gym membership reimbursement
• Cell phone reimbursement
• Numerous company-sponsored events including regular happy hours and team building events