Senior Technical Business Systems Consultant

Summary

Join AbbVie and leverage your expertise in information systems to drive strategic business opportunities. As a key player, you will collaborate with business unit leaders, analyze business processes, and translate requirements into functional specifications. You will lead the development of information management strategies, identify areas for improvement, and implement significant changes across multiple business areas. This role demands strong analytical and problem-solving skills, experience with enterprise-level IT systems, and the ability to build and maintain strong relationships with stakeholders. You will also be responsible for managing technical project delivery, vendor relationships, and a team of analysts and project managers. AbbVie offers a comprehensive benefits package, including paid time off, medical/dental/vision insurance, and 401(k).

Requirements

• Bachelor's Degree with 7 years’ experience; Master's Degree with 6 years’ experience; PhD with 2 years’ experience
• Exercises latitude in the approach to problem solving
• Work checked through consultation and agreement with others rather than formal review by superiors
• 3+ years’ experience working with large, enterprise level IT systems ideally within the life sciences industry

Responsibilities

• Proactively seeks out strategic business opportunities with business unit leaders from one or more business areas
• Provides advice, assistance and leadership in any area associated with the planning, procurement, provision, delivery, management, maintenance, and effective business use of information systems for multiple business areas
• Analyzes business processes; elicits, analyzes, and documents business requirements; identifies alternative solutions, assesses feasibility, and makes recommendations typically seeking to exploit and leverage new or existing technology components
• Translates business requirements into functional requirements; performs data and process modeling; manages change; and leads, coordinates / performs testing, verification, and validation of requirements
• Performs technical analysis and evaluation in partnership with technical delivery team to evaluate, estimate and execute delivery of business requested features
• Works with business unit clients to understand specific business processes and business drivers and business strategies across multiple business units; identifies and communicates resulting needs and opportunities for business process improvement that can be enabled via technology; investigates and understands capabilities of existing systems and technologies already in use across the business area and similar and interconnected business areas in AbbVie and investigates available technologies
• Identifies information required to support the business strategy and leads the development of appropriate information management strategies, developing them as an integrated part of the business strategy
• Identifies, proposes, initiates, and leads to significant improvement programs across multiple business areas establishing requirements for the implementation of significant changes in business functions and processes, organizational roles and responsibilities and scope or nature of technology
• Responsible for compliance with applicable Corporate and Global and Divisional Policies and procedures
• Identifies current and emerging business needs and evaluates alternative technology solutions using standard information systems methodologies and best practices
• Proactively seeks out strategic business opportunities for the application of new or existing technology capabilities (across multiple business areas) with high-level business unit executives providing key opinion-leading clients with comprehensive strategic analyses and insights to help them discover strategic uses of technology products and services
• Develops, leads, or reviews the creation of information systems strategy to support the strategic requirements of multiple business areas
• Identifies the business benefits of alternative strategies
• Ensures compliance between business strategies and technology directions
• May prepare testing plans to confirm that requirements and system design are accurate and complete
• Conducts BTS and Business user training on new BTS solutions
• Make recommendations to process stakeholders regarding the correct approach to achieve process improvement objectives
• These may include business process outsourcing, application development or adopting business process management (BPM) practices
• Develop business relationships and integrate activities with business partners other BTOs to ensure successful implementation and support of project efforts
• Manage relationships between clients involved and BTOs to ensure effective communication between the groups is occurring
• Brokers services within BTS on behalf of customers; coordinates portfolio of solutions and identifies interdependencies
• Allies with other BTOs to remain current on project status, and inform customer management of progress; conversely, keeps BTS managers aware of user issues and resolves conflicts
• Identifies the impact of any relevant statutory, internal or external regulations on the organization's use of information
• Establishes and maintains productive relationships with all levels in BTS and with external partners
• Acts as a liaison and business process expert to BTOs to assure successful implementation
• Serves as a source of information to the service organizations on the business drivers, processes and organization structure and dynamics of multiple business areas
• Has defined authority and responsibility for a significant area of work, including technical, financial and quality aspects
• Establishes organizational objectives and delegates assignments
• Accountable for actions and decisions taken by self and subordinates
• Accountable for the accuracy of the fit of the proposed business process improvements and the technical solution to the business needs and the information upon which the business justification and prioritization decisions are made
• Ensures compliance with BTS SLC and Delivery Solution Tools
• Creates and supports delivery of key SLC deliverables per project requirements
• Owns and delivers technical project delivery in partnership with QA BTS Technical delivery team and strategic vendors
• Deliverables may include Estimates/High Level schedule input, User and Technical requirements, Design specifications, Technical SLC delivery documents, Design and code reviews, automated test authorship and execution, and other SLC technical deliverables such as Installation Qualifications
• Owns BTS platform responsibilities including Risk Management, AppCoE and Infrastructure support, and some aspects of IT System Ownership
• Establishes and drives strategic vendor relationships including resource forecasting, budgeting, SOW/Work scope definition, purchase order management, regular vendor tactical and strategic meeting cadences, and other vendor management/vendor relationship activities
• Management responsibility for technical and business system analyst contractors, project managers, and other project team members

Preferred Qualifications

Work experience with Enterprise Document Management, Learning Management, and/or Product Labeling systems is preferred

Benefits

• Paid time off (vacation, holidays, sick)
• Medical/dental/vision insurance
• 401(k)
• Short-term incentive programs
• Long-term incentive programs