Senior Technical Consultant - Strategic Portfolio Management

Summary

Join ServiceNow as a Senior Technical Consultant for Technology Workflows and guide clients through implementing ServiceNow’s Strategic & Application Portfolio Management solutions. Deliver best-practice solutions that enhance operational efficiency. You will leverage deep SPM expertise and strong IT Management workflow understanding to solve complex client challenges. Responsibilities include project delivery, pre-sales support, and product collaboration. You will act as a technical liaison, oversee technical delivery, define technical solutions, and lead technical onboarding. Additionally, you will mentor developers and consultants, partner with the pre-sales team, and engage with ServiceNow product teams.

Requirements

• Experience: Several years experience in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps
• Strategic Portfolio Management Expertise: Proven track record in designing and implementing SPM solutions, with a solid understanding of industry-specific workflows, use cases, compliance requirements, and best practices
• Domains: Application Portfolio Management, Strategic Portfolio Management, Project Portfolio Management, IT Business Management
• Leadership Skills: Ability to influence senior leaders and stakeholders, providing clear recommendations that address business and technical challenges in SPM/PPM contexts
• Technical Skills: Proficiency in creating architectural designs, solution presentations, and integration strategies, particularly within SPM environments. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
• Certifications: Must hold or be able to achieve within the first 90 days ServiceNow certifications for Strategic Portfolio Management Implementation Specialist, and Certified Technical Architect within the first year
• Language: Fluent in English

Responsibilities

• Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions
• Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for SPM implementations
• Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments
• Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively
• Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more
• Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges
• Mentor and guide developers and consultants on best practices in technical design and IT management workflows
• Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on Strategic Portfolio Management/SPM
• Demonstrate thought leadership by contributing to webinars, white papers, and community groups, highlighting expertise in Application/Project/Strategic Portfolio Management (APM/PPM/SPM)
• Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices
• Participate in go-to-market strategies for new service offerings, ensuring alignment with IT Management management trends and customer needs