Senior Technical CRM Manager

Summary

Join Europe's fastest-growing marketplace for refurbished products as a (Technical) CRM Manager. You will leverage your 5-8+ years of CRM/marketing technology experience in a fast-paced e-commerce environment to own and manage CRM tech workflows. Responsibilities include optimizing automated communications, ensuring data accuracy, collaborating with vendors and engineers, and supporting customer lifecycle journeys. You'll be an analytical thinker, strong project manager, and expert in automating personalized CRM communications. The role offers a collaborative environment, professional development opportunities, flexible work arrangements (including fully remote options), and a focus on work-life balance.

Requirements

• 5-8+ years of experience in CRM or marketing technology roles, ideally in fast-paced e-commerce businesses
• Deep knowledge of CRM platforms (e.g., Bloomreach, Braze, Salesforce) and marketing automation tools
• Expert in automating personalized CRM communications at scale, ensuring efficiency and effectiveness in customer engagement. Comfortable working with data flows, APIs, and technical troubleshooting
• An analytical thinker who can assess campaign performance and suggest optimizations
• Strong project manager, with the ability to break down complex tasks into MVP solutions and enable effective collaboration across teams

Responsibilities

• Own and manage CRM tech workflows, including creation, testing, and cross-team coordination
• Lead setup and optimization of automated transactional communications (e.g., purchase/shipping flows) to make our approach more scalable for 12+ countries
• Initiate a program of A/B testing to maximize CRM efforts
• Ensure clean, scalable CRM integrations and data accuracy across platforms
• Partner with vendors and engineers on CRM tooling, performance, and deliverability
• Support and evolve customer lifecycle journeys across email, push, and in-app messaging to increase customer lifetime value
• Collaborate in and lead cross-functional projects with marketing, engineering, analytics, and product teams

Preferred Qualifications

Html, scripting (e.g., Jinja2, Liquid), and understanding of consent/deliverability regulations

Benefits

• You'll have access to a dedicated learning budget within your department to support your growth, whether it's courses, conferences, or other learning opportunities that matter to you
• We partner with Likeminded, offering you private sessions with experts for your personal growth and mental health
• We frequently host internal workshops, allowing our teams to further develop their skills in different areas and enhancing collaboration across departments
• We care about a healthy work/life balance. We not only function and support a fully remote setting but also offer the possibility to work from our beautiful office in the vibrant heart of Vienna – we love dogs, so feel free to bring your furry little buddy too 😊
• We trust you to do the best job, so we don't care so much when you do it – you are able to self-organize
• You will also be invited to take part in our office weeks, happening three times a year, where you will have the chance to work side by side with your colleagues and enjoy the team-building events and on-site workshops