Senior CRM Manager

Summary

Join Blink Health, a rapidly growing healthcare technology company, as a Salesforce Administrator. You will be responsible for owning and managing the Salesforce platform and integrated go-to-market (GTM) tech stack, ensuring that sales teams have the necessary data, automation, and insights to drive growth. This hands-on role requires expertise in Salesforce administration, process automation, data integrity, and integration management. You will also provide user support and training, maintain data hygiene, and ensure compliance with relevant regulations. The ideal candidate will have extensive experience in Salesforce administration within a high-growth SaaS or healthcare environment and a strong understanding of API integrations and ETL best practices. Blink Health offers the opportunity to make a significant impact on people's lives while working in a dynamic and collaborative environment.

Requirements

• 5+ years as a Salesforce Administrator (Sales Cloud) in a high‑growth SaaS or healthcare environment; Salesforce Administrator certification (ADM‑201) required
• Hands‑on experience administering at least two of: Outreach/Salesloft, Gong, ZoomInfo, BI platforms, or middleware integration tools
• Proficiency with Flows, SOQL, and basic Apex troubleshooting; understanding of API integrations and ETL best practices
• Strong problem‑solving mindset, ability to translate business needs into technical solutions, and exceptional collaboration & communication with both end users and executives

Responsibilities

• Salesforce Administration: Serve as primary admin for Sales Cloud; manage profiles, roles, permission sets, page layouts, flows, validation rules, and custom objects that support prospecting, account management, and renewals. Salesforce certification is required
• Tech‑Stack Ownership: Configure and maintain connected GTM tools—dialer/sequencer (e.g., Outreach/Salesloft), conversation intelligence (e.g., Gong), data enrichment (e.g., …), marketing automation (HubSpot), and BI dashboards (Tableau) and data ingestion (Data Cloud)
• Process Automation: Design and deploy scalable automations (flows, process builder, integrations) that streamline lead routing, meeting handoffs, quoting, and usage‑based renewals
• Data Integrity & Reporting: Maintain data hygiene standards, conduct regular deduplication/audit routines, and build reports & dashboards for leadership, managers, and reps
• Integration Management: Own middleware or API‑level integrations between Salesforce and pharmacy ops systems, ensuring a single source of truth for prescription and revenue data
• User Support & Training: Develop documentation, run enablement sessions, and provide tier‑1/2 support for ~70 GTM users
• Governance & Security: Enforce change‑management best practices (Sandboxes, release cycles), manage vendor relationships, and ensure compliance with HIPAA, SOC2, and GDPR where applicable
• Continuous Improvement: Evaluate emerging RevOps tooling, lead proof‑of‑concepts, and recommend investments that improve productivity and insight

Preferred Qualifications

• Additional Salesforce certs (Advanced Admin, Platform App Builder, CPQ)
• Experience supporting inside‑sales and field‑sales motions simultaneously
• Familiarity with pharmacy or e‑prescribing data structures or experience working in Health Cloud or Life Sciences Cloud
• Bachelor’s degree in Information Systems, Computer Science, or related field preferred