Twilio is hiring a
Senior Technical Onboarding Manager

Summary

The job description is for a Technical Onboarding Manager position at Twilio. The role involves managing onboarding projects for customers across different products and initiatives. The role is remote and based in Colombia. Benefits include competitive pay, generous time-off, healthcare, retirement savings program, and more.

Requirements

• 5+ years experience in a customer facing role for a highly technical product
• Lead implementation and launch project activities for a technical product
• Technically competent and enjoy solving problems. Understand modern communications technology, able to troubleshoot issues, and are resourceful
• When tasked with something, it is completed with the utmost thought and care
• Ability to stand in the customer’s shoes and demonstrate dedication to the customer experience. Experience in a customer facing role like Sales or Consulting is a big advantage
• Advanced time management skills and the ability to work well under pressure
• Proficiency at developing workflows for new products to increase onboarding and implementation velocity, and issue troubleshooting efficiency while still following standard processes and procedures

Responsibilities

• Manage project timelines
• Synthesize technical information and provide UI demos for a range of stakeholders
• Escalate risks and blocking issues impacting the onboarding engagement
• Identify and align resources across Twilio to support the customer's onboarding journey
• Share best practices and deliverables with customers and fellow Twilions
• Monitor customer onboarding progress and share status updates with Professional Services (PS) leadership

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program