Senior Technical Product Enablement Strategist

Summary

Join Sprout Social's Sales & Success team as a Senior Technical Product Enablement Strategist. This highly technical role involves building, delivering, and scaling enablement programs to equip technical customer-facing teams with product knowledge and skills. You will collaborate with Product, Engineering, and go-to-market teams, ensuring everyone understands new products and how to explain them to customers. Responsibilities include developing technical training programs, translating product updates into various content formats, partnering with stakeholders, leading onboarding for new hires, supporting demo certification programs, driving adoption of product knowledge tools, monitoring enablement impact, and acting as an internal advocate for customer-facing teams. The ideal candidate possesses deep technical curiosity, strong communication skills, and experience in technical enablement or a similar role within a SaaS environment. Sprout offers a comprehensive benefits package, including insurance, paid time off, flexible work arrangements, and professional development opportunities.

Requirements

• 4+ years in technical enablement, solutions engineering, customer success, product ops, or a similar training-focused role in a SaaS environment
• Proven experience creating and delivering enablement content and programs for technical teams
• Strong cross-functional communication and stakeholder management skills
• Experience using enablement and product tools (Confluence, LMS platforms, CRM)

Responsibilities

• Build and own technical training programs to ramp and continuously develop Revenue teams on product capabilities, integrations, and implementation best practices
• Translate product updates and feature releases into scalable enablement content, including internal FAQs, demo scripts, videos, technical one-pagers, and live workshops
• Partner closely with Product, Engineering, Product Marketing, and GTM stakeholders to embed enablement into product releases, customer feedback loops, and roadmap readiness
• Lead onboarding for new technical hires—ensuring they are confident and customer-ready, fast
• Support demo certification programs and hands-on product learning for Solutions Engineers
• Drive adoption of product knowledge tools (Confluence, LMS, Pendo, etc.) and maintain a reliable single source of truth for technical teams
• Monitor enablement impact through performance metrics, feedback loops, and learner outcomes—and iterate based on what works
• Act as an internal advocate for customer-facing teams—surfacing knowledge gaps, influencing product readiness, and helping close the loop on technical blockers

Preferred Qualifications

• Familiarity with APIs, integrations, or implementation workflows in a SaaS environment
• Experience supporting technical post-sale teams (implementation, onboarding, Pro Serv)
• Exposure to product launch enablement, demo development, or customer lifecycle mapping
• Ability to define KPIs for enablement programs and measure their business impact

Benefits

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
• Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter
• Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit)
• Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution
• Sprout offers “Flexible Paid Time Off” and ten paid holidays