Senior Technical Program Manager

Summary

Join Mux as a Senior Technical Program Manager and play a pivotal role in driving engineering success. You will manage day-to-day activities, prioritize work for engineering teams, and oversee complex cross-functional projects. Your responsibilities include developing operational strategies, implementing team initiatives, improving processes, and providing hands-on support. You will need at least 8 years of experience in a technology role, with at least 2 years as a Technical Program Manager, and a proven track record of managing large, complex projects. The position offers a competitive salary, comprehensive benefits, and a supportive work-life balance.

Requirements

• Minimum of 8 years experience in a technology role working directly with software engineers, with at least 2 years in a Technical Program Manager role
• A track record of managing large, technically complex projects spanning multiple teams and external vendors
• Develop structured approaches to problem-solving and drive to support decisions with logic and data
• Embrace a utility mindset and are willing to tackle non-glamorous, high-impact problems to fill gaps and ensure success
• Excel at juggling many tasks, context switching, and communicating technically complex problems
• Able to ramp quickly into a problem, project, or domain and route the team around problems
• Excel at understanding and analyzing complex systems across people, processes and technology and identifying interdependencies
• Experience operating in a highly technical domain (e.g Video engineering, Distributed Systems, Cloud infrastructure, etc)

Responsibilities

• Identify and prioritize strategic investments to streamline engineering operations and enhance operational rigor
• Sequence and prioritize work for engineering teams to drive efficient execution
• Be the leader of operational strategy and team initiatives
• Influence and empower teams to deliver with quality and efficiency
• Manage issue escalations, remove blockers, and reduce complexity to maintain momentum and progress
• Oversee and manage multiple technically complex, cross-functional projects, collaborating closely with Engineering and Product Managers
• Monitor, evaluate, and enhance engineering processes to ensure sustained efficiency
• Embrace unglamorous but critical tasks, such as triaging issues, resolving blockers, chasing deliverables, and running meetings to ensure project delivery stays aligned and focused
• Develop a working knowledge of the tech stack to effectively support deeply technical teams

Benefits

• Flexible PTO + 11 company holidays
• Weekly no-meeting days + quarterly focus weeks
• Healthy work-life balance encouraged
• Competitive health, dental, and vision insurance (100% employee and 65% dependent premium coverage)
• Fully funded fertility benefits
• HSA available, compatible with high deductible plan only ($100 per single employee/month & $200 per family/month employer contribution)
• FSA available
• Short-term and long-term disability insurance
• Group life insurance
• Travel accident insurance
• Employee Assistance Program (EAP)
• Medical support concierge service
• 401(k)
• Paid parental leave
• Investment in career growth through professional development stipend
• Reimbursements for headphones, cell phones, device upgrades, and SVoD services of Mux customers
• Lunch reimbursement program