Senior Technical Program Manager

Summary

Join Outreach's Business Systems team as a Technical Program Manager to guide our cloud-first architecture and shape corporate systems. You will collaborate with cross-functional partners, manage requirements gathering and solution identification, and lead the delivery of complex projects. Success hinges on your ability to understand business processes and deliver seamless cross-system capabilities. The role offers a hybrid or remote work option within the US (preferring PT timezone). Outreach provides a competitive salary and a comprehensive benefits package.

Requirements

• 6+ years of experience as a Product Manager, Technical Program Manager, Software Engineer, or related role in a cloud-first environment
• B.S. in Computer Science or a related technical discipline, or equivalent experience
• Strong program management skills with technical and business acumen
• Experience leading cross-functional delivery across application boundaries, collaborating with both systems and software engineers in build+buy scenarios
• Skilled in roadmap planning, scoping, and discovery for large cross-company initiatives, with expertise in defining and documenting requirements, tracking progress, resolving dependencies, and communicating status to stakeholders and leadership
• Ability to navigate ambiguity, manage competing priorities, and drive execution in dynamic environments, while taking ownership and identifying key opportunities for organizational transformation
• Excellent analytical, problem-solving, and organizational skills, with a consultative approach
• Strong ability to prioritize, assess risks, and evaluate trade-offs to drive optimal outcomes
• Understanding of technical architecture, data delivery, and integration, with familiarity in modern programming languages
• Effective verbal and written communication skills, with the ability to engage across all levels, including technical and non-technical stakeholders

Responsibilities

• Work closely with Product Management, Engineering, and other cross-functional teams to develop and execute strategic technical program plans aligned with business objectives
• Lead delivery of large, complex, multi-disciplinary projects, and own the program schedules, including prioritization, mobilizing teams, tracking milestones, managing risks and dependencies, and ensuring successful delivery of business and customer outcomes
• Work cross functionally with different technical and non-technical stakeholders to identify, translate high-level, ambiguous business goals into working software solutions and document requirements
• Work with teams to streamline processes, address operational inefficiencies, and manage key objectives, ensuring timely releases and optimizing tools for greater efficiency
• Partner with Product and Corporate Engineering teams to define best practices for scope management, expectation setting, and delivery processes, aligning with internal customer needs
• Utilize technical acumen to provide insights, support decision-making, and help mitigate risks in collaboration with product and engineering partners
• Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities

Benefits

• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Flexible time off
• 401k to help you save for the future
• Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military
• A parental leave program that includes not just extended time off but options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen