Senior Technical Program Manager, Billing

Summary

Join Natera as a Senior Technical Program Manager (TPM), Billing to lead complex billing initiatives. You will be a strategic partner to various teams, ensuring our billing infrastructure meets the demands of our growing business. As a Senior TPM, you will own large-scale programs from start to finish, working with stakeholders to design solutions and deliver results. You will act as a bridge between technical teams and business stakeholders, translating needs and influencing technical architecture. You will also define and improve processes for program execution and provide regular updates to senior leadership. This role requires strong technical program management experience, healthcare revenue cycle process knowledge, and excellent communication skills.

Requirements

• 4-6 years of technical program management and/or product management experience in a fast-paced technology environment
• 2+ years experience with Healthcare Revenue Cycle processes
• Proven track record of leading cross-functional, large-scale technical programs end-to-end, preferably in billing, payments, or financial platforms
• Deep understanding of software development lifecycle (SDLC), technical architecture, and cloud-based platforms
• Ability to dive deep into technical details, challenge assumptions, and guide teams toward effective solutions
• Excellent communication, facilitation, presentation, relationship-building

Responsibilities

• Lead end-to-end program management of complex billing initiatives, including roadmap planning, execution, risk management, and stakeholder communication
• Drive alignment on priorities, scope, and timelines across RCM operations, Billing Strategy, Engineering, Product, Finance, Compliance, and other business teams
• Deliver innovative, scalable billing systems and solutions that meet evolving business and regulatory requirements
• Act as the bridge between technical teams and business stakeholders to translate business needs into technical requirements and vice versa
• Influence technical architecture and design discussions, ensuring solutions are aligned with business goals and long-term scalability
• Facilitate trade-off discussions on scope, timeline, and resources to achieve optimal outcomes
• Define and improve processes for program execution, including planning, decision-making, risk mitigation, and communication
• Implement best practices in program management to drive predictable, transparent, and high-quality outcomes
• Identify and resolve systemic issues that impede program success, working with leadership to address organizational bottlenecks
• Provide regular updates to senior leadership on program status, key decisions, risks, and dependencies
• Drive clear, transparent communication across multiple stakeholders to ensure alignment and awareness
• Prepare executive-level presentations, status reports, and post-mortem analyses

Preferred Qualifications

• Experience with EMR systems
• SQL experience
• Experience with product analytics platforms and tools such as AWS Datamesh, Quicksight, Power BI, Snowflake, Qlik Sense or similar
• Healthcare billing experience
• Experience in operational roles
• Energy, enthusiasm, and sense of urgency

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Free testing in addition to fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits
• A generous employee referral program