Senior Technical Program Manager

Summary

Join Contentful as a Senior Technical Program Manager and lead the execution of complex technical initiatives within the Product Development organization. You will collaborate with cross-functional teams, define program requirements, manage dependencies and risks, and drive stakeholder alignment. This role requires 7+ years of experience in Technical Program Management, a strong technical background, and proficiency in program management methodologies. Contentful offers a comprehensive benefits package including stock options, fertility and family building benefits, generous paid time off, education budget, wellbeing stipend, and more.

Requirements

• 7+ years of experience in Technical Program Management ideally on large-scale technical projects with a demonstrated ability to effectively lead a large amount of, cross-functional stakeholders, including senior stakeholders
• Strong technical background in AI/ML, and/or experience in one or more of the following: Automations, Workflows, Personalisation, Analytics
• Experience managing multiple, complex technical programs simultaneously. You are expert at anticipating and quickly surfacing risks and roadblocks, identifying solutions, aligning relevant stakeholders, then leading the group to action and resolution
• Ability to work through ambiguity, guiding stakeholders to clarity, alignment and concrete plans and decisions
• Proficiency in program management methodologies (Agile, Scrum, Kanban, Waterfall)
• Excellent problem-solving, analytical, and organizational skills
• Strong communication and stakeholder management abilities
• Experience with project management tools - JIRA (essential), Asana, Confluence, Miro or similar

Responsibilities

• Lead end-to-end program execution of complex technical initiatives, ensuring timely and successful delivery while maintaining alignment with program goals
• Collaborate with engineering, product, and cross-functional teams to define program requirements and turn strategic objectives into detailed, measurable, and well-structured program plans
• Identify and mitigate dependencies and risks, resolve roadblocks, and proactively address technical and operational challenges
• Drive alignment and communication across cross-functional teams, ensuring clarity on program objectives, deliverables, and expected timelines
• Establish and monitor KPIs and success metrics for program performance
• Manage external vendors and stakeholders as needed
• Champion a culture of continuous improvement and operational excellence

Preferred Qualifications

• Experience in SaaS, cloud computing, or AI industries
• PMP, Prince or Agile certifications
• Experience working with globally distributed teams
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field

Benefits

• Stock Options
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family
• A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days
• Time off to care for and focus on your growing family
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best