Senior Technical Specialist

Summary

Join our team as a Senior Technical Specialist MS Dynamics (REMOTE) in Raleigh, NC for a 12+ month contract. You will provide senior-level system management, configuration, administration, and support for our MS Dynamics application. Responsibilities include planning, designing, developing, enhancing, and maintaining Microsoft Dynamics 365 CRM solutions. You will work with business executives and IT personnel, troubleshoot system issues, and ensure the system's optimization. This role demands extensive business application knowledge and advanced technical skills. The position requires independent initiative and participation in strategic and tactical planning.

Requirements

• Significant knowledge with Microsoft Dynamics CRM as a developer with 7 years of experience
• Significant knowledge with Business Process Flows (BPFs), Workflows, Forms Customization, Views, and reports with 7 years of experience
• Significant knowledge with Business Units, Security Groups, Teams, Console Jobs, and CRM Administration with 7 years of experience
• Significant knowledge with Power Apps and Power Automate for systems integrations with 7 years of experience
• 5 years of experience in solution architecture, web application and/or implementation of CRM solutions including development and administration
• 5 years of experience in web resource capabilities within Dynamics CRM
• 5 years of experience with Dynamics 365 CRM data model with designing, creating, customizing, and configuring Dynamics 365 CRM solutions, including innovative module solutions
• 5 years of experience setting up and configuring Dynamics 365 CRM with O365 and SharePoint
• 5 years of experience with CRM API, web services REST/ODATA and SOAP endpoints
• 5 years of experience with reporting architecture, SSRS and/or Power BI
• 5 years of experience with various developer tools including XRM Toolbox, Plug-ins, Ribbon Workbench, and REST Builder for API calls
• 5 years of experience troubleshooting Dynamics CRM errors and performance related issues

Responsibilities

• Provide senior-level system management, configuration, administration, and support to the MS Dynamic application
• Work with both mid and senior-level business executives and IT personnel to refine and execute program requirements
• Plan, design, develop, enhance, and maintain Microsoft Dynamics 365 CRM solutions/applications
• Perform system administration, business and workflow process modeling, and business systems integration
• Design and add code to the repository
• Troubleshoot system issues
• Perform day-to-day administrative tasks to ensure MS Dynamics is optimized to meet business goals
• Create and modify views, entities, reports in Dynamics in a Development Environment, test same and publish to production
• Create and update Dynamics Security Roles in the system and modify as needed
• Work with client staff on tenant level changes
• Work with client staff on application specific issues encountered
• Create and modify Power Automate (Flows)
• Support the connection to external applications if applicable
• Ensure integrations have access to Production assets including CDS, PowerApps, Azure, and Exchange/O365
• Export solutions from Dev environments as managed and import into UAT and Production
• Participate in strategic and tactical planning with Business Partners, Vendors, and organizational unit management
• Participate in project planning and estimating efforts
• Consult and plan for specific modifications and enhancements to production applications/information systems
• Monitor technical effort activities for adherence to schedules, milestones and deliverables
• Monitor efforts for quality assurance and adherence to state, departmental and divisional standards and procedures
• Perform application/information system assessment and performance monitoring to avoid preventable interruption of production and to provide optimum quality service to the clients

Preferred Qualifications

3 years of experience with Azure AD and DevOps