Senior Technical Success Architect

Summary

Join Platform Science as a Senior Technical Success Architect (TSA) and become a technical champion and strategic compliance advisor for our customers. This high-impact, customer-facing role requires close collaboration with Customer Success and Account Management teams, serving as a technical advisor and liaison with Product & Engineering. You will build trusted relationships with key accounts and stakeholders, ensuring customers maximize the value of our SaaS platform. The TSA will also proactively engage with Compliance & Safety stakeholders at assigned accounts. This role involves leading workshops, participating in business reviews, and defining engagement models. You will leverage your technical expertise to drive utilization of Compliance & Safety products and influence the product compliance roadmap.

Requirements

• Bachelor's degree in science, technology, engineering, math, business or equivalent
• 5+ years experience in SaaS working with technical accounts, product management, and or solution management
• Experience managing technical accounts and or solutions within a regulated industry
• Demonstrated success working with cross functional and customers to deliver results
• Strong communication and stakeholder management skills, with the ability to influence executive and technical stakeholders alike
• Ability to understand and modify data queries, crunch data, api’s, queue’s, look through logs and provide an analytical outcome
• Proactive, self-starter with a desire to grow regulatory acumen
• Strong decision-making skills with an ability to prioritize in a complex, fast-paced environment
• Ability to gather, interpret and apply a wide range of data
• Sound business judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position
• Proficiency with technical project management tools such as JIRA, Asana, or Productboard

Responsibilities

• Serve as the technical champion and strategic compliance advisor for customers
• Utilize regulatory and technical subject matter expertise to communicate incremental value and to drive utilization of Compliance & Safety products to customer stakeholders
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Collaborate cross-functionally with Customer Success, Account Management, Product Management, and Engineering to be the voice of the customer and influence the product compliance roadmap
• Present ideas in a manner appropriate for the intended audience (technical and/or business) both in-person and over virtual communication
• Lead customer workshops and innovation sessions to explore new compliance use cases that drive business value to customers
• Participate in regular customer business review meetings (onsite & virtual)
• Assist in defining customer engagement models, escalation procedures, and success metrics to measure impact
• Identify and implement tools, dashboards, and automation to streamline customer interactions, engagement and reporting

Benefits

• Medical, dental, and vision insurance
• Short-term and long-term disability insurances
• AD&D and life insurance
• 401k plan
• Paid vacation, sick leave and holidays
• Six weeks of paid parental leave