Senior Technical Trainer

Summary

Join Skydio, a leading drone company, as a Sr. Technical Trainer, Field Services. You will design, develop, and deliver certification programs for Skydio Dock systems, collaborating with curriculum developers and working closely with various teams. This role involves training internal employees and external partners, evaluating training effectiveness, and enhancing program content. You will translate complex technical concepts into accessible modules and act as a subject matter expert for Skydio Dock systems. The position requires a proven track record in building and leading technical certification programs, along with experience in technical training and curriculum development. It's a hybrid role based in San Mateo, CA, with remote work options.

Requirements

• Proven track record building and leading technical certification programs, preferably in a field services or deployment setting
• 3+ years of experience in technical training, and curriculum development
• Experience delivering training on both hardware and software products, ideally in IoT, robotics, or similar fields
• Demonstrated ability to operate autonomously, manage multiple projects, and deliver results in a fast-paced environment
• Proficient in tools such as Google Suite (especially Sheets and Docs), and other collaboration tools
• Strong attention to detail, organizational skills, and time management
• Experience working cross-functionally across engineering, product, and go-to-market teams
• Excellent verbal and written communication skills, with a strong customer-centric mindset
• Willingness to travel up to 50% to conduct training sessions and support field deployments

Responsibilities

• Lead the delivery of Skydio’s Field Service and Deployment Certification Program
• Train and certify internal employees and external partners for roles such as Deployment Engineers, Deployment Technicians, and Field Service Technicians
• Collaborate with curriculum developers to develop robust curriculum and high-quality training materials that reflect the technical and procedural demands of Skydio Dock deployments
• Evaluate training effectiveness through hands-on demos, assessments, and field evaluations; identify skill gaps and refine materials accordingly
• Continuously enhance program content to reflect new product launches, best practices, and evolving customer needs
• Translate complex technical concepts into clear, digestible modules for diverse learner audiences
• Communicate program goals, outcomes, and improvements effectively across the organization
• Act as the subject matter expert for Skydio Dock systems, proactively identifying and clarifying areas of technical ambiguity
• Collaborate with stakeholders in Customer Success, Support, Engineering, Product Management, and Product Marketing to align training with operational goals and product roadmaps

Preferred Qualifications

• Hands-on experience with UAS (Uncrewed Aircraft Systems) and Dock/remote operations
• Experience working with IoT devices, including setup, deployment, and maintenance
• Familiarity with collaborative tools like Notion, Confluence, or similar platforms

Benefits

• Competitive base salaries
• Equity in the form of stock options
• Comprehensive benefits packages
• Relocation assistance may also be provided for eligible roles
• The annual base salary range for this position is $115,000-$140,000*
• Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans
• Paid vacation time
• Sick leave
• Holiday pay
• 401K savings plan