Manager of User Training and Engagement

Summary

Join SmarterDx as their Manager of User Training and Engagement to build their first formal client-facing training function. You will design, develop, and deploy scalable training experiences for hospital mid-revenue cycle teams using their AI-powered clinical insight platform. This foundational role involves creating a playbook for internal teams to deliver exceptional onboarding experiences. You will partner with various teams to identify and address documentation and knowledge gaps. Success in this role requires comfort with complexity, a passion for clarity, and the ability to translate technical workflows into intuitive learning materials. This is a fully remote position within the US. You will shape how SmarterDx trains and supports users at scale.

Requirements

• 5+ years of experience designing, delivering, and/or onboarding users to technical workflows—with at least three years of experience involving healthcare revenue cycle
• Strong instructional design foundation and fluency in adult learning principles, especially for professional, high-context learners
• Demonstrated success working cross-functionally to turn evolving or undocumented product workflows into intuitive, impactful learning materials
• Exceptional written and verbal communication skills with the ability to synthesize complexity and confidently present to senior stakeholders
• High degree of autonomy and initiative—you can self-direct, prioritize ruthlessly, and move forward despite ambiguity, conflicting input, or limited resources
• Comfortable building from scratch in a start-up environment and excited by the challenge of establishing a new function
• Deep collaboration skills with a bias toward action and learning; you listen well, test often, and build iteratively

Responsibilities

• Build a structured, scalable client onboarding and training experience for technical end users across diverse roles within the revenue cycle, including CDI specialists, HIM professionals, and coding teams
• Develop and maintain reusable “train-the-trainer” materials that allow Account Management, Product, Clinical Excellence, and Implementation to consistently support our users at different stages of maturity
• Partner with subject matter experts across clinical, product, marketing, and data to deeply understand real-world use cases and translate them into engaging, actionable training content
• Create modular, role-specific learning assets that range from self-serve guides and toolkits to live training sessions and videos—designed to meet the needs of sophisticated healthcare professionals
• Work directly with our users to understand their and pain points, and ensure our materials serve their needs.Lead the creation and ongoing refinement of a client-facing knowledge base
• Define success metrics for user enablement and use learning data, feedback, and adoption signals to improve training impact and product engagement
• Thrive in ambiguity by initiating clarity—driving projects forward with incomplete information and adjusting course as you gather new insights
• Champion the voice of the user by identifying learning friction, anticipating confusion, and proactively solving for it through better education

Preferred Qualifications

• Experience supporting health system clinical or operational users in the mid revenue cycle, particularly coders or CDIS professionals
• Certifications in instructional design, training, or adult learning (e.g., CPLP, APTD)
• Hands-on experience with Notion, LMS systems, or other content delivery tools
• Familiarity with clinical workflows and the health system buyer/user landscape

Benefits

• $130-150k salary + equity incentives
• Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan
• One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan
• Paid Parental Leave – Up to 12 weeks of paid leave for birth or adoption
• Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend
• Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you
• Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills
• 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower