Program Manager, CS Product & Pricing

Summary

Join HubSpot's Go-to-Market Enablement team as a Program Manager to develop comprehensive enablement strategies for customer-facing teams. Collaborate with customer success, product, and marketing teams to establish learning priorities, develop content strategies, and integrate them into HubSpot's enablement programs. You will iterate and scale a robust product enablement structure and strategy globally, orchestrating enablement resources to create impactful learning experiences. The ideal candidate is strategically-minded, proactive, tech-savvy, and deeply understands HubSpot's products and market needs. This role involves conducting gap analyses, creating launch programs, developing global strategies, ensuring appropriate product positioning, participating in GTM planning, translating technical features into engaging messaging, designing and executing enablement programs, maintaining on-demand resources, and using surveys to gather feedback.

Requirements

• 5+ years of experience in product training, L&D or program management roles (Or has demonstrated the ability to scale product training/learning programs in current role)
• Deep understanding of customer facing roles relative to product knowledge (Customer Success)
• Exceptional program management skills in execution, prioritization, and stakeholder management
• Outstanding communication and interpersonal skills, including executive-level communications and relationship management
• The ability to prioritize and handle multiple assignments in a fast-paced environment while maintaining commitment to deadlines
• Aptitude to translate technical concepts into concise, effective sales and customer success messaging
• Capability to build deep relationships with cross functional teams
• Superior planning, time management and organizational skills
• The ability to effectively manage time zones as this role will support our global teams
• Strong understanding of and experience in working with HubSpot’s products

Responsibilities

• Conduct in-depth gap analysis across each key customer facing role to determine product enablement requirements
• Create impactful launch programming for new and updated product lines for Customer Success, including drafting learning and content strategy, owning communications, and aligning with Marketing, CS, Product, and Operations
• Develop and integrate global product enablement strategies into our programs that show measurable impact on rep productivity
• Ensure product positioning is appropriately included in all enablement programs
• Participate in GTM planning with Product and Marketing to prioritize enablement efforts for new features and products
• Translate technical product features into enticing and engaging sales and customer success enablement approaches
• Design, execute and enhance product focused enablement programs for our global team (e.g. content prioritization, roll out, adoption and knowledge transfer of best practices)
• Maintain and enhance on demand product resources to ensure access to up to date content in our learning systems (Lessonly and Seismic)
• Use surveys to obtain feedback from attendees and prepare results for Sr. leadership and enablement partners to review

Benefits

Annual Cash Compensation Range: $118,500 — $189,600 USD