Senior Tools Administrator

Summary

Join Natera as a Senior Tools Administrator and become the subject matter expert for our entire SDLC toolchain, focusing on the Atlassian Cloud Suite and its integration with GitLab. You will manage and automate these tools, ensuring they support our agile software development teams in a highly regulated healthcare environment. Key responsibilities include designing scalable workflows, providing expert consultation, managing tool integrations, developing automation solutions, and translating regulatory requirements into system configurations. You will also partner with QA and Regulatory Affairs teams, provide technical support, develop documentation, and create insightful reports. This role requires a minimum of 5 years of hands-on experience as an Atlassian administrator, deep expertise in Jira and Confluence, and proficiency in scripting languages. The ideal candidate will also possess experience in a regulated industry and familiarity with AI tools.

Requirements

• Experience : A minimum of 5 years of dedicated, hands-on experience as an Atlassian Administrator, with a proven track record of managing large, complex Jira and Confluence environments, preferably supporting 2,000+ users
• Technical Depth : Deep, demonstrable expertise in designing, configuring, and maintaining advanced Jira components, including complex workflows, screen schemes, permission schemes, notification schemes, automation rules, and advanced JQL
• Automation & Scripting : Strong, practical proficiency in a scripting language (Groovy for ScriptRunner is highly preferred; Python is also valuable) and significant experience using REST APIs to build and maintain custom integrations between systems

Responsibilities

• Manage Jira and Confluence environments, including the design and implementation of scalable workflows, screen schemes, permissions, and custom fields that align with agile best practices and organizational needs
• Be a Subject Matter Expert for the Atlassian platform, providing consultative guidance, establishing best practices, and supporting a large and growing user base
• Manage other tools in the engineering productivity suite including test management, requirements management, product management, etc
• Lead lifecycle management of the Atlassian platform, including evaluating and integrating marketplace add-ons, and managing licenses
• Design, build, and maintain robust, bi-directional integrations between Jira, GitLab, and other third-party applications (e.g., Slack, test management tools, CI/CD systems)
• Develop automation solutions to eliminate manual processes, enforce business rules, validate data integrity, and enhance engineering productivity
• Translate complex healthcare regulatory requirements (e.g., HIPAA, GxP, 21 CFR Part 11 principles) into system configurations, workflows, and process controls within Atlassian and related tools
• Implement and manage security settings and audit logs to ensure data integrity, confidentiality, and support for internal and external compliance audits
• Partner with Quality Assurance and Regulatory Affairs teams. You will be the technical lead responsible for configuring and maintaining tools for requirements management and end-to-end traceability
• Provide users with expert-level technical support and consultation, systematically troubleshooting complex issues related to tools, integrations, and workflows
• Develop and maintain technical documentation and training materials to empower teams, promote self-service, and ensure consistent tool usage
• Create and manage advanced reports and dynamic dashboards to provide teams and leadership with actionable, real-time insights into project status, development cycle times, quality metrics, and other key performance indicators

Preferred Qualifications

• AI : Experience incorporating modern AI tools into engineering productivity workflows and using AI to create solutions
• Regulated Industry Experience : Prior experience administering development tools for an organization in a regulated industry such as healthcare, medical devices, pharmaceuticals, or finance. A working knowledge of compliance frameworks like GxP, SOX, or HIPAA and how they apply to the SDLC is a significant advantage
• Traceability & Test Management : Experience with dedicated requirements traceability or test case management tools and plugins (Jama Connect, TestRail) and configuring them to support a compliant Verification and Validation process
• Certif​ications : Atlassian Certified Professional (ACP) certifications
• Broader Ecosystem : Familiarity with integrating Atlassian in an enterprise ecosystem
• Agile Methodologies : A strong, practical understanding of various Agile principles and frameworks (e.g., Scrum, Kanban, SAFe) and a proven ability to configure tools to effectively support them at scale
• Learning mindset : You are passionate about technology, committed to staying up-to-date with the latest industry trends, and comfortable and enthusiastic about learning new tools and technologies as needed
• Problem Solver : You are a creative and highly analytical thinker who thrives on deconstructing complex technical challenges and proactively identifies opportunities for process and system improvement
• Collaborator & Communicator : You possess exceptional communication and interpersonal skills, and you can effectively work with both deeply technical engineers and non-technical business stakeholders, translating their needs into robust, scalable solutions
• Owner & Self-Starter : You exhibit a powerful sense of ownership and accountability. You can work independently with minimal guidance, effectively prioritize a demanding workload from both a support queue and a project pipeline, and drive initiatives from conception to completion
• Process-Oriented : You have a systematic, process-oriented mindset and a forward-looking attitude. You are focused on building scalable, maintainable systems and establishing durable best practices, not just implementing one-off fixes

Benefits

• Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits
• Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more
• We also offer a generous employee referral program!