Senior Training Lead

Summary

Join InDebted, a rapidly growing global company revolutionizing consumer debt resolution, as a Training Manager. You will lead and oversee all aspects of training, from development and delivery to evaluation and administration. This role requires extensive experience in training development and leadership, particularly in customer service environments, and a deep understanding of instructional design. InDebted offers a remote-first work environment with flexible schedules and generous paid leave, along with a budget for remote work setup and a work-from-anywhere scheme. We champion a diverse and inclusive workplace and offer a competitive benefits package.

Requirements

• 3-5+ years of experience in training development and leadership, particularly in customer service environments
• Extensive experience in training across various channels, including voice
• Deep understanding of instructional design, training management, and program evaluation
• Proven ability to lead and mentor a team of training professionals
• Strong organizational, strategic planning, and leadership skills

Responsibilities

• Lead and oversee all aspects of training sessions, workshops, and seminars
• Direct onboarding, refresher training, and specialized sessions based on feedback
• Assess and enhance learner performance through detailed feedback
• Create presentations for weekly huddles
• Ensure training programs thoroughly cover different channels, including voice
• Proactively identify knowledge gaps and develop strategic training programs
• Collaborate with Subject Matter Experts and departments to design and implement learning solutions
• Apply advanced instructional design theories and methods to create high-impact training materials
• Evaluate and refine training effectiveness using various assessment methods
• Track training rollouts, conduct in-depth quality audits, and implement improvements
• Oversee training tickets, ensuring timely and effective responses
• Handle complex process-related inquiries and collaborate with departments to resolve issues
• Respond to on-demand requests for training reports and documentation
• Conduct trainer observation sessions and provide high-level feedback
• Perform other duties as assigned

Benefits

• Adaptive working - We’re a remote first team, with office hubs in Australia, the United Kingdom and the United States - with hybrid options determined at team level to foster collaboration and flexibility
• Flexible schedules - As a global team working across timezones, we offer flexible working schedules to ensure you’re able to balance work and life
• Flexible paid leave - Our trust-based leave model isn’t capped by standard entitlements. This means you can choose how much leave you take and when you take it, while balancing business needs
• Remote work set-up - Budget of AUD $750 (or local equivalent) to help you create a working environment that supports your productivity
• Work from anywhere scheme - Work from anywhere on a short-term basis (overseas or otherwise away from your usual place of work) for a maximum period of 4 months, so long as there is a reasonable overlap (4-hours) with your team and/or leader in your home country
• Gender neutral parental leave - Our global offering for all new parents includes 16 weeks paid leave