Senior Training Manager

Summary

Join Cut + Dry, a company transforming food distribution with its e-commerce platform, as a Senior Training Manager. You will design and execute customer training programs, ensuring distribution partners effectively utilize the platform. Collaborate with Growth Managers to identify training needs and create engaging learning materials, including videos and webinars. Establish a scalable training framework for self-service learning and ongoing education. Track training effectiveness and act as a strategic advisor to optimize platform usage. Stay updated on industry trends to maintain relevant training materials. This role requires a collaborative mindset and experience in training and customer success, ideally within SaaS, logistics, or e-commerce.

Requirements

• 5+ years in training, enablement, or customer success, ideally in SaaS, logistics, or e-commerce
• Experience designing and leading customer training programs at scale
• Experience in the Food & Beverage Industry
• A collaborative, growth-focused mindset—comfortable working cross-functionally with Product and Customer Success teams
• Ability to travel occasionally for in-person training sessions

Responsibilities

• Develop and lead training programs for new and existing distribution partners, focusing on platform navigation, features, and best practices
• Collaborate with Growth Managers to identify training needs for DPs after onboarding and tailor learning experiences accordingly
• Help create engaging learning materials, including videos, webinars, guides, and in-person/virtual training sessions with our Product Marketing team
• Establish a scalable training framework, ensuring DPs can access self-service learning and ongoing education
• Ensure the DP sales teams are fully equipped to introduce Cut + Dry to customers, driving adoption and increasing market penetration
• Track training effectiveness through data and feedback, refining programs for maximum impact
• Act as a strategic advisor, helping DPs optimize their usage of Cut + Dry to drive revenue growth
• Stay ahead of industry trends, ensuring training materials remain relevant and forward-thinking