Senior Training Specialist

Summary

Join Samsara's Customer Education team as a Sr. Training Specialist and help scale our global customer support. You will deliver engaging training sessions, adapt content to meet customer needs, and collaborate with cross-functional teams. This role offers the opportunity to impact various industries and make a significant contribution to Samsara's growth. The position can be remote or hybrid, requiring up to 25% travel. Relocation assistance is not provided. You will work with a dynamic team and have opportunities for career advancement.

Requirements

• Excellent communication skills, and especially strong presentation and facilitation skills. You have the ability to communicate sophisticated business software processes effectively and in a way that connects with customer priorities
• Excellent interpersonal skills - You’re dynamic and enthusiastic, and connect well with others whatever their level within an organization
• Ability to manage your own work and to teach yourself new products independently. You’re also analytical and can assess what is essential to know and what’s not
• Ability to prioritize and effectively handle multiple projects and tasks concurrently. You’re organized, methodical, and detail-oriented
• An eye for detail and polish
• Ability to work without supervision and as part of a team
• 3-5 years experience delivering technical training
• Ability to travel 20-25% max

Responsibilities

• Consult with customers to understand and tailor training content to meet their needs and organizational goals
• Adapt, update and polish base content to ensure relevance to and personalization for your audience
• Deliver high quality and engaging live and recorded training sessions to new and existing customers at small, private engagements and large, strategic events
• Demonstrate expertise on across the Samsara platform and show facility in answering a range questions from customers during their training
• Collaborate closely with the rest of the Education team as well as other stakeholders to shape content for live training and share customer feedback from live customer events
• Champion, role model, and embed Samsara’s values and operating principles as we scale globally and across new offices

Preferred Qualifications

Experience supporting Enterprise customers across multiple regions/markets

Benefits

• Competitive total compensation package
• Employee-led remote and flexible working
• Health benefits
• Samsara for Good charity fund