Senior Travel Consultant

Summary

Join PIVOT Agency as a Senior Travel Consultant and deliver exceptional travel experiences for high-profile clients. You will design and manage complex domestic and international itineraries, ensuring seamless travel arrangements. This role demands strong client relationship skills, attention to detail, and proficiency in global distribution systems (GDS). The ideal candidate possesses extensive experience in corporate travel, a deep understanding of international travel requirements, and a commitment to providing white-glove service. You will be responsible for resolving client issues, proactively identifying needs, and ensuring compliance. This position offers a remote work environment and a comprehensive benefits package.

Requirements

• High degree of attention to detail
• Strong interpersonal skills, enabling effective engagement with travelers and airline, hotel, and car supplier personnel
• Excellent communication skills and phone presence, with professional writing and grammatical accuracy
• Technically proficient with common business tools, including internet browsers, live chat, and email
• Deep working knowledge of one or more Global Distribution Systems (GDS)
• Solid geographical expertise to support the most complex international travel itineraries
• High emotional intelligence—demonstrating empathy and care in stressful situations, calmly managing emotional conversations and deescalating when needed
• High School diploma minimum, Associate Degree preferred
• 7+ years of experience in travel agent sales, service, and support, with a strong emphasis on corporate travel
• Proven experience with complex domestic and international itineraries
• Demonstrated success working with VIP and executive-level clients, Executive Services Desk preferred
• Experience with online booking tools (Concur) and corporate travel policy compliance
• Familiarity with duty of care tools, profile management platforms, and after-hours/emergency procedures

Responsibilities

• Handle the most complex and high-profile travel requests with confidence, precision, and creativity
• Design expert-level itineraries that align with each client’s preferences, priorities, and business objectives
• Deliver a white-glove experience that reinforces our brand promise: excellence in every interaction
• Attentive to understanding the full scope of client needs — proactively identifying the best itinerary for their unique and specific requirements
• Accurately and efficiently resolves client issues and needs
• Manage and book travel requirements for domestic and international itineraries, understanding the requirements for country-specific entry requirements, including but not limited to visa, passport, inoculations, and pre-trip document production as appropriate
• Provide consultative travel guidance that empowers clients to make confident, informed decisions
• Ensure accuracy, compliance, and efficiency
• Represent the company’s culture of service, accountability, and reliability in every touchpoint with the client
• Appreciates and flourishes in an environment of working in a culture of empowerment and independence
• Ensure that every interaction reflects the company’s commitment to thoughtful planning and trusted partnership

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401K, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short-Term & Long-Term Disability
• Work From Home