Senior User Experience Researcher

Summary

Join Roofr's Product Design team as a Senior User Experience Researcher and play a critical role in shaping the user experience of our CRM platform. You will lead quantitative and qualitative research initiatives, build customer relationships, and collaborate with cross-functional teams. This role requires 3+ years of experience in user research, ideally in B2B SaaS, and a strong understanding of social sciences and data science. You will be responsible for designing and implementing research, analyzing data, and presenting findings. Roofr offers a remote-first culture, flexible time off, generous parental leave, and various other perks and benefits. It's an exciting opportunity to contribute to a successful startup with significant growth potential.

Requirements

• 3+ years of experience as a user researcher, ideally in B2B SaaS
• A strong formal understanding of and appreciation for best practices in social sciences, behavioral research, and data science
• Experience building out systems, processes, and customer relationships to sustain user research initiatives over the long term
• You are a clear thinker who is able to internalize large amounts of ambiguity without becoming discouraged or intimidated
• You ask carefully worded questions, and when someone does not answer your question, you ask it again
• You’re obsessed with finding out what the answer to a question really is, not what we (or you) think it is
• Experience in driving user research studies, often via customer interviews, moderated usability tests, and/or well-crafted surveys
• Excellent communication and presentation skills, with the ability to articulate research findings and advocate for your perspective
• Expertise with Figma and a research platform (Dovetail, Great Questions, etc)
• Growth mindset. You continually seek opportunities to improve processes, tools and techniques

Responsibilities

• Support our feature squads comprised of product, design, and engineering professionals who have a deep respect for User Experience Research
• Lead our quantitative research by leveraging all available data from Amplitude to Metabase, working with our data engineers to expand our measurement capabilities
• Build sustainable and direct customer relationships through email and phone outreach, trade shows, and in-app recruitment tools
• Identify, prioritize, and find answers to key research questions in collaboration with product, design, and engineering
• Conduct qualitative user research interviews to precisely understand our customers’ current businesses as they relate to key research questions
• Combine quantitative and qualitative signals to generate new insights that reveal potential areas for further research
• Explore the reasoning and the motivations behind our customers’ business processes—learning why our customers do things certain ways. What are they hoping to achieve? What are they hoping to avoid?
• Produce clear, compelling primary documents by transcribing calls, taking extraordinary notes, and/or leveraging AI-assisted research tools
• Synthesize primary documents into personas, user journeys, mental maps, service blueprints and other forms of analysis that help answer research questions
• Help facilitate and/or lead user testing sessions, leveraging prototypes created by the product design team
• Work in an iterative design process: initiating UX research, assisting with usability testing, synthesizing internal+external feedback, and evaluating metrics when available
• Contribute to the design team’s culture through design jams, critiques, retrospectives and cross-squad initiatives–helping us all grow as designers
• Collaborate with cross functional teams to gather insights that can be incorporated into your research efforts
• Advocate for our users. We are customer-obsessed and every decision is made with our customers in mind

Preferred Qualifications

• Experience doing research for CRM or related software
• A background with data science and/or ability work with MySQL
• History of running research tracks in fast-paced startup environments
• Experience intersecting with product management and product design teams
• You’re not afraid to take risks and lead by vocalizing support for innovative research approaches that may not always be immediately obvious to stakeholders

Benefits

• 1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging - we will see you in week 2!
• 1 Friday off per month (we call those our laundry days!)
• Company wide paid shutdown for the week between Christmas and New Years
• Flexible time off
• Medical, dental and vision insurance premiums for employees and their dependents
• Generous Parental Leave policy
• We host 2 retreats per year and great team building activities
• Ample learning and development opportunities to continue growing your career
• Home office setup stipend
• Remote first culture
• Weekly Friday paydays!