Senior Director, User Experience

Summary

Join Planful as a Senior Director of User Experience to lead the evolution of user experience across the company's product suite. This strategic leadership role blends high-level design vision with hands-on operational excellence. You will oversee a team of UX designers, shaping the aesthetic, usability, and design consistency across all product lines. Reporting to the Chief Product Officer, you will be a critical voice in driving product strategy and elevating design as a competitive differentiator. Partnering with Product, Engineering, and Customer teams, you will craft intuitive and consistent experiences for the global customer base. This role requires strong leadership, design expertise, and cross-functional collaboration skills.

Requirements

• 8+ years of experience in UX design, with at least 5 years leading high-performing UX teams in B2B SaaS or enterprise software environments
• Demonstrated experience owning UX/UI vision and execution across multiple product lines or a complex product ecosystem
• Expertise in Figma and modern design tools; deep understanding of component-based systems and design frameworks
• Familiarity with Agile methodologies and working in fast-paced, iterative development cycles
• Exceptional ability to balance visionary design thinking with executional excellence and pragmatism
• Experience managing global teams and navigating the complexity of time zone and cultural differences
• Strong communication skills with the ability to inspire and influence at all levels of the organization

Responsibilities

• Manage and mentor a global UX team, fostering a collaborative, inclusive, and high-performing culture where designers are empowered to do their best work
• Set and own the UX vision and design principles across Planful’s product ecosystem, ensuring design consistency, aesthetic excellence, and usability across product lines
• Establish and refine UX design processes, tools, and methodologies to drive operational efficiency and scalability across projects and teams
• Partner with product managers, engineers, and other stakeholders to translate business requirements and customer needs into elegant, user-centered designs that support key KPIs
• Guide the use of user research, usability testing, and customer interviews to evaluate design effectiveness and inform iterative improvements
• Provide oversight and direction to ensure that all UX deliverables—from wireframes and prototypes to final designs—are executed at a high standard and aligned with business and user goals
• Collaborate with the marketing team to ensure a consistent and cohesive visual and brand experience across all user and customer touchpoints
• Contribute to broader product strategy by advocating for the user and leveraging design as a driver of innovation, adoption, and business growth

Preferred Qualifications

• Familiarity with AI-powered design trends or interfaces
• Knowledge of financial or performance management software preferred

Benefits

• 2 Volunteer days, Birthday PTO, and quarterly company Wellness Days
• 3 months supply of diapers and meal deliveries for the first month of your Maternity/Paternity leave
• Annual Planful Palooza, our in-person, company-wide culture kickoff held in cities like San Diego, Palm Desert, and most recently - Nashville, Tennessee!
• Team-specific offsites in cities like New York, Sonoma, or our brand new HQ based in downtown San Francisco
• Office hubs in San Francisco, Toronto, and London. We also offer benefits such as home office setup, and monthly wifi and cell phone reimbursements for all employees, in-office or remote
• Company-wide Mentorship program with Executive sponsorship of CFO and Manager-specific monthly training programs
• Employee Resource Groups such as Women of Planful, Parents of Planful, and many more. We encourage our teammates to bring their authentic selves to the team, and have full support in creating new ERGs & communities along the way