Senior User Experience Researcher

Summary

Join Roofr as our first dedicated User Experience Researcher, a multi-method research leader with qualitative and quantitative expertise. You will work hand-in-hand with product, design, and engineering leaders to shape the UX of our CRM platform. You will own the design and implementation of user research initiatives, prioritizing research questions in collaboration with Product leadership. This fully remote position (with occasional travel) offers the opportunity to build strong relationships and promote a user and research-driven development culture. You will contribute to a fast-paced startup environment with significant growth opportunities and equity. Roofr offers a supportive and inclusive culture.

Requirements

• 3+ years of experience as a user researcher, ideally in B2B SaaS
• You are particularly well-versed in qualitative research, but you embody rigorous methodology across the spectrum of research methods
• You are familiar with building out scalable systems to build customer relationships and gather feedback over time
• You’re an expert research communicator, able to articulate actionable insights and adapt them to your audience
• You are familiar with Figma and research platforms such as Dovetail or Great Question
• You can confidently collaborate with senior executives, and demonstrate the ability to build strong, trusting relationships with every colleague
• You continually seek opportunities to improve processes, tools and techniques

Responsibilities

• Conduct a variety of qualitative research to precisely understand our customers’ roofing businesses, as well as their challenges, needs, and desires
• Lead quantitative research by leveraging data from tools like Amplitude and Metabase
• Combine quantitative and qualitative signals to generate new insights that reveal potential areas for further research
• Identify, prioritize, and find answers to key research questions in collaboration with product, design, and engineering
• Develop a roadmap that includes both generative and evaluative research, in collaboration with both Roofr executives and multiple product teams
• Drive the development of personas, user journeys, mental maps, service blueprints and other forms of foundational insight
• Contribute to the design team’s culture through design jams, critiques, retrospectives and cross-squad initiatives–helping us all grow as designers
• Advocate for our users. We are customer-obsessed and every decision is made with our customers in mind

Preferred Qualifications

• Experience doing research for CRM or related software
• A background with data science and/or ability to work with MySQL
• History of running research tracks in fast-paced startup environments
• Experience intersecting with product management and product design teams
• You’re not afraid to take risks and lead by vocalizing support for innovative research approaches that may not always be immediately obvious to stakeholders

Benefits

• 1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging - we will see you in week 2!
• 1 Friday off per month (we call those our laundry days!)
• Company wide paid shutdown for the week between Christmas and New Years
• Flexible time off
• 80% employer paid benefits
• RRSP/401k match
• Generous Parental Leave policy
• We host 2 retreats per year and great team building activities
• Ample learning and development opportunities to continue growing your career
• Home office setup stipend
• Internet and phone allowance
• Remote first culture
• Weekly Friday paydays!