Senior Director of User Experience

Summary

Join HubSpot's UX team as a results-driven design leader, shaping the future of their Growth product line. Lead and develop a team of product designers and UX researchers, partnering with product management and engineering. This role significantly impacts an established business line crucial to HubSpot's strategy. The ideal candidate sets a high bar for design quality, develops high-performing teams, and excels at cross-functional collaboration and communication. You will oversee the development of a PLG design system and influence large-scale strategic design projects. This leadership position offers the opportunity to make a substantial contribution to HubSpot's growth.

Requirements

• Have direct experience leading design for scaled product-led growth teams in B2C, B2B, or ideally both
• Have a strong point of view on applied PLG design quality and evidence of setting & holding a standard of excellence
• Demonstrate excellence in using experimentation and data-driven design decision-making
• Have created and maintained a design system, inclusive of PLG design language, patterns, and UI components
• Practiced in coaching designers to identify and drive impact that is great for customers and good for business through clear and actionable feedback
• Have experience standing up notifications and air traffic control systems with governance and quality guardrails for scaled platforms
• Can manage complex scenarios and drive clarity from ambiguity
• Co-create design strategy with peer leaders and designers and influence execution
• Several years of building and scaling a high-performing team of designers, leads, and managers
• Have partnered with product and engineering leaders to establish objectives, align on high-level strategies, and inspire teams to execute
• Have a developed sense for balancing speed, quality, and consistency of design
• Understand how to foster team health and bring a sense of mission as functional lead of a line of business. This includes creating a safe space for feedback, thoughtful team organization, aligning strengths to problems, and providing opportunities for career growth through additional responsibility or impact

Responsibilities

• Lead and develop a team of product designers and UX researchers
• Partner with product management and engineering to drive the vision for helping thousands of small/medium businesses sign up, onboard, set up, upgrade, and scale with HubSpot
• Oversee the development of a PLG design system to ensure consistency and governance of growth-related components across HubSpot’s product
• Influence large-scale strategic design projects by bringing a PLG perspective to platform and core experience pillars
• Join a leadership team with UX, PM, and Engineering peers, co-creating a holistic, achievable PLG strategy for HubSpot
• Partner with data analysts, web & product marketing, pricing, and other go-to-market leaders
• Work with your direct team of 4 leaders, 13 IC designers, and 4 UX researchers on design strategy and execution
• Partner with several UX leaders to create a healthy culture and sense of belonging in Growth

Benefits

• Cash compensation range: 280,000 - 448,000 USD USD Annually
• The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles
• In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs)
• Some roles may also be eligible for overtime pay
• At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee, or work from the Office