Senior Director of User Experience

Summary

Join HubSpot's UX team as a results-driven design leader, shaping the future of their Growth product line. Lead and develop a team of product designers and UX researchers, collaborating with product management and engineering. Drive the vision for helping small/medium businesses utilize HubSpot. This role offers significant impact within a critical business line. We value leaders who set high design standards, develop high-performing teams, and effectively communicate within a large organization. The ideal candidate will have experience leading design for scaled product-led growth teams and building high-performing teams.

Requirements

• Have direct experience leading design for scaled product-led growth teams in B2C, B2B, or ideally both
• Have a strong point of view on applied PLG design quality and evidence of setting & holding a standard of excellence
• Demonstrate excellence in using experimentation and data-driven design decision-making
• Have created and maintained a design system, inclusive of PLG design language, patterns, and UI components
• Practiced in coaching designers to identify and drive impact that is great for customers and good for business through clear and actionable feedback
• Have experience standing up notifications and air traffic control systems with governance and quality guardrails for scaled platforms
• Can manage complex scenarios and drive clarity from ambiguity
• Several years of building and scaling a high-performing team of designers, leads, and managers
• Have a developed sense for balancing speed, quality, and consistency of design

Responsibilities

• Lead and develop a team of product designers and UX researchers
• Partner with product management and engineering to drive the vision for helping thousands of small/medium businesses sign up, onboard, set up, upgrade, and scale with HubSpot
• Oversee the development of a PLG design system to ensure consistency and governance of growth-related components across HubSpot’s product
• Influence large-scale strategic design projects by bringing a PLG perspective to platform and core experience pillars
• Join a leadership team with UX, PM, and Engineering peers, co-creating a holistic, achievable PLG strategy for HubSpot
• Partner with data analysts, web & product marketing, pricing, and other go-to-market leaders
• Work with your direct team of 4 leaders, 13 IC designers, and 4 UX researchers on design strategy and execution
• Partner with several UX leaders to create a healthy culture and sense of belonging in Growth
• Co-create design strategy with peer leaders and designers and influence execution
• Partner with product and engineering leaders to establish objectives, align on high-level strategies, and inspire teams to execute
• Understand how to foster team health and bring a sense of mission as functional lead of a line of business. This includes creating a safe space for feedback, thoughtful team organization, aligning strengths to problems, and providing opportunities for career growth through additional responsibility or impact

Preferred Qualifications

Experience in both B2C and B2B product-led growth

Benefits

• Cash compensation range: 280,000 - 448,000 USD USD Annually
• Includes base salary, on-target commission (for eligible roles), and annual bonus targets
• Some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs)
• Some roles may also be eligible for overtime pay
• Remote work options are available
• In-person onboarding and events may be required for some roles
• Accommodations for travel limitations or other reasons will be considered