Senior UX Content Strategist

Summary

Join Experian Consumer Services (ECS) as a Senior UX Content Strategist and collaborate with a cross-functional team to create delightful customer experiences. You will work on direct-to-consumer financial products, ensuring content clarity and effectiveness across various channels. Responsibilities include collaborating with designers, researchers, and product managers, mastering internal style guides, and creating performance-driven content. You will also mentor other content designers and contribute to organizational improvements. This role requires a Bachelor's degree (or equivalent) and 4-8 years of experience in content strategy or UX writing. The ideal candidate will have a strong portfolio showcasing strategic decision-making and experience with Figma and generative AI. Experian offers a great compensation package, core benefits, flexible work environment, and flexible time off.

Requirements

• Bachelor's degree in UX design, communications, marketing, or similar field from an accredited four-year university or equivalent experience, certification, or associate's degree accepted with the ability to fulfill job requirements
• 4–8 years of experience in content strategy or UX writing for digital product design
• An impressive portfolio showcasing professional UX writing and content strategy work, displaying your approach to strategic decision-making
• Experience translating internal style guidance, UX best practices, our needs, user insights, legal and compliance requirements, and other factors into clean, efficient content
• Experience collaborating productively with product designers, UX researchers, and product managers in an Agile environment
• Connect with your supervisor to seek opportunities for feedback and mentorship
• Experience navigating multiple rounds or complex feedback from partners, knowing how and when defend content choices
• Experience collaborating with UX researchers to incorporate user insights into content strategy, ensuring data-informed decision-making in content development
• High degree of comfort with Figma or equivalent UX design software
• Experience with LLMs and generative AI, with an ability to create prompts that can improve your workflow

Responsibilities

• Collaborate with product designers to co-design experiences, ensuring content is effective, scalable, and compliant, while reflecting best practices and accounting for our requirements
• You put usability and accessibility at the forefront of your work, with an ability to spot and offer solutions to most issues
• Master our internal style guide, apply it and escalate when guidance is unclear, incomplete, or at odds with other project requirements
• Take ownership of content deliverables, ensuring understanding of UX principles, business objectives, and project constraints while collaborating with different teams
• Create performance-driven content that helps users accomplish their tasks, using data and research insights to iterate and improve experiences
• Be a mentor and resource for other content designers, promoting collaboration, sharing knowledge, and raising the quality of UX content
• Influence content best practices, contribute to content system improvements, and lead projects that enhance the role of content across Experian

Benefits

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays