Senior UX Designer

Summary

Join Natera as a Senior UX Designer, Enterprise Applications and play a pivotal role in shaping the experience for internal customers. You will collaborate with various teams to identify and solve pain points within existing applications. This role demands expertise in user research, UX design, and business operations. You will develop solutions, create training materials, and consider service design principles. The position is remote in the US, with occasional travel to office locations. Natera offers competitive benefits, including comprehensive medical, dental, vision, life, and disability plans, as well as free testing and fertility care benefits for employees and their families.

Requirements

• A portfolio including examples of complex enterprise applications you have designed either as the lead designer or as a part of a product team
• Experience interviewing subject matter experts to develop task flows, journey maps or similar artifacts documenting end-to-end processes
• The ability to present complex processes in a simple way
• A solid knowledge of Interactions patterns and Design elements commonly used by leading enterprise applications
• An even keel that allows you to prioritize and focus on those efforts that promise to impact most positively the business
• A functional understanding of the front-end and back-end technologies used by enterprise apps, particularly of the limitations APIs could impose on UX
• Experience working with senior stakeholders across the organization

Responsibilities

• Collaborate with Lab Operations, Clinical Director and Data Science teams to audit the existing processes and tools supporting them, identify the most salient pain points and create solutions to resolve them
• Develop a detailed understanding of what it takes for Natera to deliver Test Results in the most efficient way
• Partner with Natera’s other UX designers to leverage existing conceptual models and design patterns to create an internally and externally consistent application ecosystem
• Contribute to the creation of training materials and change management plans to drive the adoption of the new features and applications
• Take into account Service Design considerations to improve how different teams interact and interface with Natera Customer

Preferred Qualifications

Previous experience working in Healthcare

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Natera employees and their immediate families receive free testing in addition to fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits
• A generous employee referral program
• Remote USA position
• Option to work from San Carlos, CA or Austin, TX hubs