Remote Senior UX Researcher

Summary

Join a pioneering technology and marketing services company as a Full-time contract researcher through March 31, 2024. Conduct research studies, execute operational aspects of user research, develop interview scripts, partner with UX/UI designers, collect and synthesize customer feedback, and present it to collaborators and stakeholders.

Requirements

• You have 5 - 7 years of experience operating as a highly skilled individual contributor, both in and alongside agile teams
• Demonstrated success in applying continuous customer discovery best practices
• Knowledge of user research methods and experience determining the most effective method for each use case
• Knowledge of user analytics and research tools (e.g., surveys, WalkMe, Google Analytics, Heap, etc.)
• Hands on experience practicing user research for B2B digital products
• Experience working with cross-functional teams in an Agile setting
• Strong attention to detail with ability to successfully execute on multiple, simultaneous projects
• Excellent communication, listening, and influencing skills
• Ability to work efficiently with a solid sense for setting priorities
• Passionate about customer-driven design
• Desire to learn about and explore different customer journeys
• Able to flex and pivot quickly in the midst of customer interviews

Responsibilities

• Design and conduct a variety of research studies, including user testing, usability tests, concept tests, group discussions, etc
• Execute on operational aspects of user research such as recruiting study participants and scheduling interview sessions
• Develop interview scripts and prep team members for research sessions
• Partner with UX/UI designers and product strategists to define user experience flows for research sessions
• Help the product team to define the product roadmap
• Collect and synthesize customer feedback and present it to collaborators and stakeholders
• Work closely with designers to iterate on UX/UI based on customer feedback
• Collaborate with UI/UX designers on suggesting changes and new solutions based on the findings of user research

Benefits

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave