Remote Senior UX Researcher

Summary

Join G-P as a Senior UX Researcher and contribute to designing and developing high-performing cloud-based software products. Conduct user research to shape understanding of users' needs and behaviors, and lead the growth of our products.

Requirements

• 5+ years experience driving user research for SaaS products
• Significant hands-on experience across exploratory and evaluative qualitative and quantitative research methods
• Strong verbal and written communication
• Ability to communicate research insights to different stakeholders concisely and persuasively
• Ability to manage project prioritization and multiple stakeholder relationships independently
• Naturally curious and enjoy tackling complex problems
• Experience working in an Agile environment
• B2B experience
• Knowledge of user analytics and research tools (e.g., Google Analytics, Heap, UserTesting, UserZoom, Qualtrics, etc.)

Responsibilities

• Lead and conduct user research to help shape understanding of our users, their needs, motivations and how they use our product
• Define, plan, and execute impactful research on multiple aspects of our products and experiences throughout different stages of the product life cycle
• Work across multiple teams using various research methodologies
• Present and communicate user research and recommendations to teams and stakeholders
• Support and develop best practices, research methodologies and frameworks to drive efficiency across the organization
• Be an advocate for the customer and foster a shared understanding of a customer first approach in the organization
• Summarizing and presenting back findings to stakeholders in a clear and concise way
• Evangelizing user research practice and findings throughout the organization
• Working cross functionally between our Product and Business Intelligence teams to help flesh out our understanding of our users and their behavior

Benefits

• Generous paid parental leave
• Flexible time off
• Flexible spending accounts
• Medical Insurance
• Dental insurance
• Vision insurance
• Sabbatical after 5 years of service