Senior Voice Engineer

Summary

Join New Era Technology as a Senior Voice Engineer to support our global Teams Phone migration project. You will be responsible for the design, implementation, and maintenance of telephony systems within Microsoft Teams. This highly specialized role requires extensive knowledge of telephony infrastructure, network protocols, and Microsoft Teams capabilities. Work with regional network engineers, system administrators, and other stakeholders to ensure seamless telephony operations. Collaborate with vendors and service providers to manage telephony services and support. The successful candidate will help the customer team with delivery of the new platform in all phases of the project. This role offers opportunities to work with industry-certified experts and access continuous training.

Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field
• Experience in unified communications, with a focus on voice solutions such as Cisco, Avaya, and Teams Phone
• Excellent problem-solving skills and attention to detail
• Excellent verbal and written communication skills
• Fluent in English (Mandatory)

Responsibilities

• Design and implement telephony solutions within the Microsoft Teams environment
• Configure and manage Direct Routing and Calling Plans in Teams
• Design and implement telephony solutions within the Microsoft Teams environment
• Provide engineering support for voice infrastructure
• Work closely with regional network engineers, system administrators, and other stakeholders to ensure seamless telephony operations
• Collaborate with vendors and service providers to manage telephony services and support
• Configuration and deployment of Teams Phone: Implement the migration plan in a timely and efficient manner, ensuring minimal disruption to services
• Troubleshooting and Issue resolution: Offer intensive care and support pre and post-migration to ensure smooth transition and immediate resolution of any issues
• Ensure system reliability, security, and performance
• Aid in additional responsibilities as requested by the Medtronic Program Manager and Engineering leads

Preferred Qualifications

• Knowledge of Oracle SBC, Cisco Call manager, and Avaya systems a plus
• Previous experience implementing cloud-based telephony systems preferred