Experian is hiring a
Service Acceptance Manager

Summary

Join Experian as a leader within their Service Acceptance department to manage a cross-regional team of analysts and ensure operational readiness for new products or product enhancements. You will create goals, oversee team activities, assess and implement sustainable solutions, and collaborate with other areas of the business.

Requirements

• 3 to 5 years of supervisory/people leader experience
• 10 years of work experience in technical roles
• Knowledge of monitoring/alerting tools is a plus (Dynatrace, NNMI, Splunk, Thousand Eyes or similar)
• Working knowledge of ITIL or certification is required
• Working knowledge of ServiceNow – Incident, Problem, Knowledge
• Experience with reporting tools (with SQL, PowerBI, ServiceNow or similar)
• Insight of applicable legislations (PCI, GDPR, SOC2) is beneficial
• Experience with all activities related to people management, such as setting goals, performance reviews, employee engagement, and career development
• Adjust partner communication to align with audience diversity
• Information analysis and interpretation related to improvement processes. Analyze and identify risk causes and measure potential growth
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Demonstrate excellent project management skills, promote teamwork and individual accountability with Assurance team members
• Use available technology to enhance the effectiveness of deliverables and services

Responsibilities

• Create both long-term and short-term goals for all members of the team to ensure they are working towards the right deliverables
• Oversee, instruct, and coordinate their activities
• Assess, design, and implement sustainable solutions, operating processes and people models to address important and evolving ways of working and changing technology
• Laise with other areas of EITS and Business Units to build service improvements following Experian standards and industry best practices
• Act as the Global Process owner for Knowledge management. This entails management and approval of enhancement requests, management of backlog, continual improve through design and working with developers
• Collaborate with all areas of the business as required and represent the Service Acceptance team
• Work with all levels from SME to VP

Benefits

• Medical insurance
• Life insurance
• Dental insurance
• Asociacion Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program