Mindtickle is hiring a
Managed Services Associate

Summary

Join our team as a Managed Services Associate, delivering top-notch service to enterprise-level customers by handling projects and administrative tasks on the Mindtickle platform.

Requirements

• Have strong verbal and written communication skills
• Have Bachelor’s or Master’s degree (Preferably BCA, MCA, BE in IT)
• Have ability to thrive under tight deadlines and manage multiple projects concurrently
• Are keen to attention to detail and adeptness in comprehending problem statements
• Have deep commitment to the accuracy of work and a strong focus on client satisfaction
• Are a team player capable of collaborating with cross-functional teams to solve business and technical challenges
• Are quick learner who can grasp the intricacies of the Mindtickle platform and adapt to new technologies
• Are proficiency in Project Planning and Time Management

Responsibilities

• Develop and oversee learning programs on the Mindtickle platform
• Execute ad-hoc administrative tasks on the Mindtickle platform
• Facilitate the migration of content files and learning programs from third-party sources to the Mindtickle platform
• Foster strong relationships with other service teams
• Ensure timely communication and updates to clients/internal teams throughout the project lifecycle
• Develop detailed process documents for each client's project
• Efficiently manage multiple projects simultaneously, adhering to SLAs
• Execute tasks with precision and accuracy, while diligently documenting progress for the team and future reference
• Conduct thorough User Acceptance Testing (UAT) and audits before project handovers to clients
• Communicate deliverables to clients/Internal team
• Foster a culture of innovation to optimize work efficiency

Preferred Qualifications

• Have knowledge of fundamental MS Excel (Advanced Excel knowledge is a plus)
• Have familiarity with HTML