Amber Labs is hiring a
Service Analyst

Summary

Amber Labs is seeking a skilled Service/Business Analyst with at least 5 years of experience to work remotely in the UK. The role involves analyzing client environments, tracking service evolution, applying agile delivery methods, and utilizing ITIL practices. A Bachelor's degree in Business Administration, Information Technology, or related field is preferred.

Requirements

• Minimum of 5 years' experience as a Service/Business Analyst
• Exposure across various projects in both private and public sectors
• Proficiency in ITSM tools, ideally ServiceNow, for conjuration and testing of operational processes
• Strong communication and collaboration skills

Responsibilities

• Gather, explore, and understand client environments to capture processes, organizational structures, roles, and responsibilities
• Document client requirements and ensure alignment with service-oriented solutions
• Track the evolution of service-oriented solutions through the capture and agreement of service acceptance criteria
• Determine activities required for effective testing and assurance of service readiness prior to introduction
• Apply agile delivery methods to project execution
• Ensure adherence to GDS standards for service design and delivery
• Utilize ITIL practices to zoom in and out of the service value chain
• Examine and understand challenges and pain points to deliver client needs effectively
• Develop and implement testing and assurance techniques for service readiness

Preferred Qualifications

Bachelor's degree in Business Administration, Information Technology, or related field

Benefits

Join a dynamic and innovative environment at Amber Labs