Service Center Analyst

Summary

Join Deel as a Global Service Center Analyst and play a pivotal role in driving operational excellence and delivering exceptional customer service. You will be the primary point of contact for mid-sized customers, guiding them through the onboarding process and providing expert support. Collaborate with cross-functional teams to resolve complex issues and enhance the client experience. Leverage your analytical skills to optimize workflows and suggest process improvements. Contribute to Deel's mission of making global employment effortless. This role requires strong analytical and customer-focused skills, along with experience in customer service or a similar environment.

Requirements

• 1+ years of experience in customer service, global operations, or a service center environment
• Strong analytical skills with experience in data analysis and problem-solving
• Proficiency with service management tools (e.g., Zendesk, ServiceNow) and CRM systems
• Familiarity with Microsoft Office Suite and basic SQL or data visualization tools
• Strong leadership skills, with the ability to mentor and guide teams
• Exceptional communication skills (both verbal and written) for diverse audiences
• Adaptability in a fast-paced, ever-evolving global environment

Responsibilities

• Help our mid sized customers quickly onboard to the Deel platform, serving as their primary point of contact and support during the set up phase
• Be an expert user of the Deel platform to train customers and provide credible support on features and functionality
• Solve customer problems, and execute operations as required during the onboarding stage
• Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience
• Suggest ideas for optimizing customer onboarding workflows through process improvements and product automation

Preferred Qualifications

• Knowledge of global employment practices, payroll systems, and international labor laws is a plus
• Have experience working with clients and team members from multiple countries and across multiple time zones
• Have experience working on a remote team
• Have experience working at a high growth start-up or scale-up
• Have Fintech or HR-tech experience

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access