Service Desk Analyst Intern

Summary

Join CannonDesign's IT team as a student employee and provide essential technology support to colleagues developing design solutions for various organizations. Monitor and resolve Helpdesk tickets, offer end-user support for both local and remote users, and manage employee equipment. You will also participate in hardware and software testing and contribute to system upgrades. This role requires strong communication skills and knowledge of MS Windows and Microsoft Office. The position offers a competitive hourly rate, a full benefits package, and opportunities for professional growth.

Requirements

• Must be enrolled in an Associate or Bachelor degree program in Information Technology or related field
• Knowledge of MS Windows desktop, Microsoft Office is required
• Strong communication skills and innovative thinking is essential
• Ability to work with the IT team to provide technical software, hardware, and network problem resolutions in a user-friendly professional manner

Responsibilities

• Monitor Helpdesk: receive tickets, escalate tickets as appropriate, work with clients, and close out tickets. Manage end user expectations regarding estimated response times for issue resolution
• Provide end user support (problem-solving, troubleshooting Windows, supporting Microsoft Office issues) for local and remote users
• Prepare, set up, and coordinate employee equipment
• Identify areas of operation that require upgraded equipment; work with System Administrators to schedule and implement upgrades/replacements
• Participate in the testing and evaluation of hardware and software in partnership with IT staff and design technology leadership
• Adapt/modify existing hardware and software to meet specific needs
• Maintain peripherals (i.e. printers)
• Travel may be required
• May perform other duties as required

Benefits

• Medical, dental and vision coverage
• Flexible spending account options
• Voluntary insurances
• Paid time off
• Flex-time schedules
• Remote work options
• 401k plan
• Employee perk programs
• Employees may be eligible for discretionary bonuses