Ethos Veterinary Health is hiring a
Service Center Liaison

Summary

The Call Center Representative is a full-time position at Ethos Veterinary Health's Woburn, MA location. The role involves delivering superior care to clients and referring veterinarians while developing relationships with the hospital teams. The starting compensation ranges between $17 - $20 per hour.

Requirements

• High School Diploma or equivalent
• Minimum 2 years of Customer Service or Veterinarian Client Care experience
• Knowledge of Word, Excel, and Outlook is sufficient to perform all routine tasks including email, document preparation, and worksheet preparation
• Flexibility to work a rotating shift (Preferably Evenings) within a 24/7-365 a year service center

Responsibilities

• Provides superior service to clients and referring veterinarians through inbound and outbound calls
• Acts as the primary point of contact for the hospitals and ensures all client and referring veterinarians’ needs are met in a professional and empathetic manner
• Acts as the frontline for all emergency calls exercising a calm and compassionate demeanor
• Books client appointments with accuracy and efficiency
• Accurately interprets Ethos protocols to provide solutions to resolve all client and referring veterinarians’ inquiries
• Processes emails, transfer medical records, and other administrative tasks

Benefits

Starting compensation for this position is based on experience and ranges between $17 - $20hr