Service Delivery Deputy Director

Summary

Join AtkinsRéalis as a Service Delivery Deputy Director in KSA, reporting to the Director of Consultancy & Advisory Services. You will provide service delivery oversight and advice on facilities, asset management, and operational issues across the Gulf Region and North Africa. Responsibilities include financial and commercial aspects of facilities and asset management, bid support, business development, maintaining commercial processes, ensuring accurate stakeholder service, delivering accurate decision-making, and completing assignments. The role requires a degree or technical diploma, 15+ years of experience, collaborative skills, and excellent written English. The preferred location is Doha, Qatar, but other locations may be considered. Travel is required.

Requirements

• Educated to Degree level (full or part time) and/or Technical Diploma in Facility or industrial maintenance/management
• A minimum of 15 years’ experience in a similar role
• Collaborative working with a wide range of stakeholders
• Team and individual professional development for self and others
• Enquiring and Analytical mind
• Motivated, enthusiastic, and energetic
• Computer literate; Proficient with Microsoft Office
• Excellent command of the English language with emphasis on the written form

Responsibilities

• Operate across the whole SNC business family, working either individually or leading teams giving general or specific service delivery oversight services and/or advice on matters related to facilities, asset management and operational issues to our stakeholderss, programs, or in-house teams
• Focus on financial and commercial aspects of facilities and asset management focusing on utility billing, service charge development and validation, FM Budgets, asset replacement and whole life costing and modelling
• Bid support and general tendering requirements such as pre-tender estimates
• Supporting the development of new business by working with potential stakeholderss to identify their precise requirements and developing documented proposals for the delivery of solutions, advisory services and change programmes
• Maintaining robust commercial processes by ensuring that, for all new stakeholders engagements within the postholders specific area of activity, the correct contractual and commercial processes have been followed and documented
• Ensuring accuracy of stakeholders service by establishing, for each assignment within the postholders specific area of activity, a stakeholders engagement plan and following the actions identified to ensure that an accurate stakeholders service is delivered
• Delivering accuracy in decision making, solutions, change programmes and advice by gathering data from stakeholders organisations and operations to providing analytical tools and processes to understand and interpret stakeholders data to develop solutions and advice
• Ensuring stakeholders assignments are completed and closed out including writing and presenting close out reports, holding wash up meetings and delivering next steps planning
• Maintaining current and relevant knowledge base, through industry activities, interaction, and research
• Enhancing the operate service delivery oversight market presence by networking, participation in industry events and thought leadership activity and strengthen the operate service delivery oversight team through collaboration, knowledge sharing and regular informal communication
• FM strategic reviews, design reviews and service delivery model development, services specification scoping, performance monitoring system development and service audits
• Contract management and operational support
• Delivering operational readiness and mobilization

Benefits

• Tax-free salary
• Comprehensive life insurance coverage
• Premium medical insurance coverage for you and your dependents
• Generous annual leave balance
• Remote work opportunities outside of country
• Flexible/hybrid work solutions
• Company gratuity scheme
• Discretionary bonus program
• Annual flight contribution
• Relocation assistance
• Transportation & housing allowances: Available for remote work locations
• Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, as well as personal health, fitness, and nutrition consulting